Problems with Barclaycard!

Suzi_Clayton

I have a Barclaycard where I don't owe anything on it at the moment. (Credit limit £400 - OK, I'm a pensioner!) I wrote and said I wanted a better interest rate than 24.9%!!! or I wouldn't use the card anymore. They wrote me a letter saying they'd give me 11.9% plus I could make a balance free transfer. Whoopee, I thought! This will help me get rid of some debt.
I rang, only to be told that I couldn't get the new rate or make the transfer till Aug. 1st. I rang back on Aug 1st only to be told that I couldn't have either of the 2 things which were in the letter. I wasn't very pleased. I wrote to complain.
Today I got a letter telling me 'thanks for setting up payment on my card by Direct Debit and were these bank details correct? '
Shame I never asked for this (I've got nothing to pay off, remember?) and besides they weren't my details!!! I've written again to complain. I can only assume that these were the bank details of someone with my name and initials. What a chance for identity theft??? Good thing I'm honest. However, I think I'm going to cut up my card and send it back. If Barclaycard are in this kind of mess in their organisation then do I really want to deal with them? No, I don't think so.
One question remains? I wonder if I have a case against them for refusing to give me something they put in writing that I could have.
Needless to say, I have asked for all my back statements so I can get back my charges.