wedding dress nightmare

nannyjul

do any-one know what my rights are as i have purchased a wedding dress,which came back faulty, been replaced, the second one is also faulty and now i am told i cannot have a refund.help

nannyjul

no sarky comments thanks this is serious,wedding in 8 weeks and daughter in pieces over dress.

Stephb1986_2

Nanny people on this board aren't worth asking love they just put sarky and bit chy comments.

Try the wedding board love you might get some answers there

Steph xx

nannyjul

thanks steph, we've had a nightmare and have come up against a brick wall. do anyone know if you have the right to a refund instead of having the dress fixed like the shop wants to do

mountainofdebt

How is the dress faulty?

tbh if the wedding is 8 weeks away, your daughter may have to ask herself would it be possible to get a replacement and get it altered in time?

gordikin

Faulty in what way? It's not a nightmare...it's fixable. A nightmare is the Bride finding out at the reception that her husband has been regularly having it away with the Best Maid!

mc33033

nannyjul wrote: »

thanks steph, we've had a nightmare and have come up against a brick wall. do anyone know if you have the right to a refund instead of having the dress fixed like the shop wants to do

Hi Nanny,

Depends on what the fault is. As long as it is a real defect with the dress covered under the sale of goods act 1979 (as amended) you can argue that the repair is causing significant inconvenience - if it causes this, you do not have to accept the repair and can ask for a refund. The retailer does not always get the opportunity to repair. Speak with consumer direct if you don't get it resolved.

Equaliser123

Key thing to think in this situation is what do you want?

New dress? Great repair? Refund?

Equaliser123

Stephb1986 wrote: »

Nanny people on this board aren't worth asking love they just put sarky and bit chy comments.

Actually think, having contributed to your other thread on this board, that your comment is a total over-generalisation and pretty offensive to those who actually try and help.

Those that "aren't worth asking" may actually be able to offer more constructive advice than you can provide.

Stephb1986_2

LOL!!!

Sorry Equaliser I didn't mean you love the other posts on my thread that haven't been so help I meant not you. I think that when people genuinely have a problem they come here and then most people take the mick or don't think your telling the truth.

The wedding board is a really good option for something like this there is a dress maker on their and a few other ladies that would be able to give advice on what you can and can't do.