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Specialist Renewal letter from Tax Credit Part Two - Making the call
5823yil
Posts: 111 Forumite
I received letter two weeks ago and worried, about it probably without reason. I read comments here which are so useful and decided to call the normal number.
I did this last night and spoke to a very helpful lady, I didnt mention the letter and neither did she.
She said all was okay, so I guess I've renewed... The only thing that was different to last year was she asked me to provide passwords on the account. So she created some to use each time I call (which will be once a year). She also ask me if I minded them doing an ID vertification with Equifax, which was not a problem. I did ask why and she advised it is a standard thing now, has this happened to anybody else?
She said I passed the check which was good....
I did this last night and spoke to a very helpful lady, I didnt mention the letter and neither did she.
She said all was okay, so I guess I've renewed... The only thing that was different to last year was she asked me to provide passwords on the account. So she created some to use each time I call (which will be once a year). She also ask me if I minded them doing an ID vertification with Equifax, which was not a problem. I did ask why and she advised it is a standard thing now, has this happened to anybody else?
She said I passed the check which was good....
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