Simplyswitch Amazon vouchers

highlandlaird

A note or warning for anyone switching utilities through Simplyswitch... I changed dual fuel supply to Scottish Power in February 2010. I was confirmed as a customer on 16th March, and requested my vouchers as per guidance. I have been emailed to say I have made my claim outside the 60 day limit !! The advice is at best ambiguous... it states that you need to be 'live' before submitting a claim... (I presumed this meant the date of confirmation) I have asked Moneyexpert to review this, but to anyone else - don't lose out

Premier_2

According to the terms of the offer

Vouchers must be claimed after your supply has gone live with your new supplier and within 60 days of your application date. If your supply is delayed from the normal 4 – 6 weeks you must inform us so you don’t miss out due to a delay in the supply going live

To me that means within 60 days of initial application to switch but after the switch has actually taken place.

If you applied to switch in February and claimed the vouchers in mid March just after the switch actually happened, how is that not within 60 days?

However if you've left it another five weeks until today to claim, I see that probably would be outside the claim window

richard33

highlandlaird wrote: »

A note or warning for anyone switching utilities through Simplyswitch... I changed dual fuel supply to Scottish Power in February 2010. I was confirmed as a customer on 16th March, and requested my vouchers as per guidance. I have been emailed to say I have made my claim outside the 60 day limit !! The advice is at best ambiguous... it states that you need to be 'live' before submitting a claim... (I presumed this meant the date of confirmation) I have asked Moneyexpert to review this, but to anyone else - don't lose out

I have just had exactly the same experience and registered my views with SS that their site is extremely ambiguous - if not downright "scammy"! Simplyswitch simply refered me to their confusing terms and conditions. Looking back, I also waited until I knew the new supplier was active and was told I was out of time! The actual "valid" period for valid claims was about 8 days! I intend taking this further and warn others tempted by this offer to stay away.