Rangemaster Cooker

THEGURU_4

Good morning,

Hoping for some advice as not sure where I stand. I recently purchased a rangemaster classic 110 range cooker. Once this had been fitted, my wife noticed that when the sun shone on the oven doors, each one had approx 5 small dents, in a row, next to each handle. I immediately contacted the retailer, who passed all the details onto Rangemaster. Rangemaster advised the following:
1: It was a known manufacturing problem. Something to do with the build process changing.
2: Replacement doors would be made, checked and then sent out and engineer would come to fit them.

After some delay, the doors arrived and engineer came out about a week later to fit them only to find the exact same dents, if not, a bit worse. Engineer stated that he would not be happy with this.
I contacted Rangemaster again, who have basically said there is nothing they can do about it and to send it back if we are not happy for a full refund or order two more doors. Okay, taking back for refund is not an option without causing complete anarchy in my new kitchen. i.e all freshly plastered and decorated/ gas specifically setup for this cooker etc The matching cooking hood would also have to come out which was a nightmare installing in itself.

I cannot believe they are selling these ovens knowing they have this design flaw. They are not cheap either. I`m waiting on my 2nd set of doors to come but not holding out much hope of successful resolution.

I`m needing to know what options I have. ie should I go for compensation? Should they pay for inconvenience/costs for removing existing cooker and re-plastering/redecorating if it comes to that.

I`ve tried searching online for anyone with same problem but no luck.

Any advice gratefully received. Sorry for long winded post.

Hintza

THEGURU wrote: »

I`m needing to know what options I have. ie should I go for compensation? Should they pay for inconvenience/costs for removing existing cooker and re-plastering/redecorating if it comes to that.

I'm interested in your thread (thinking of a rangemaster for new house).

But why would you need the house re-plastered to replace a cooker? You will not be entitled to compensation and they have offered you a full refund. Which sounds fair to me.

As a secondary point if you didn't see the dents upon delivery are they really that bad?

THEGURU_4

Hintza wrote: »

I'm interested in your thread (thinking of a rangemaster for new house).

But why would you need the house re-plastered to replace a cooker? You will not be entitled to compensation and they have offered you a full refund. Which sounds fair to me.

The cooker has been meticulously placed into a cut out chimney (gap made to measure). It was a nightmare to install in the first place. If you`ve ever tried to manouvore one of these things you`ll know what I`m talking about. The cooker hood has been fitted in and plastered upto. Both are a matching set. One comes out then they both have to come out. Hence the need for re-plastering/decorating. Rangemaster confirmed initially that oven was fine to use whilst replacement doors were made up suggesting fault could be rectified

As a secondary point if you didn't see the dents upon delivery are they really that bad?

The fact is, I know they are there. When you pay upwards of £2000 for a cooker/cooker hood, you should expect it to be immaculate. The fact that it was not immediately visible is neither here nor there. I cannot believe Rangemaster can sell these ovens knowing they have these flaws.

mc33033

THEGURU wrote: »

I`m needing to know what options I have. ie should I go for compensation? Should they pay for inconvenience/costs for removing existing cooker and re-plastering/redecorating if it comes to that.

I`ve tried searching online for anyone with same problem but no luck.

Compensation/damages are likely to be very low. Principle would be set out in Ruxley Electronics and Construction Ltd v Forsyth - yes you may be deprived of something, but very difficult to value what that would be worth, especially as you really need to look hard to see it. If it was that bad whoever installed it would have noticed and would have had a duty of care to check with you first before installing. At least if the marks are consistent it won't look so bad.

Negotiate with the seller for a refund of a token amount if your replacement doors aren't up to scratch - I'd be careful about starting ripping out the cooker and seeking damages from the seller, you might find you get your refund but the rest may not be recoverable.