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Advice - what to do next

Hi im wondering if anyone can point me in the right direction. I have managed to track down the details of a policy from 2003 which covered our mortgage payments. The policy was sold through a mortgage broker who have now been struck off, i want to know who i complain to?

I think it may have to be the financial services compensation scheme, or would it be to the insurance provider (assurant)

Thanks

Andrew
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    Hi im wondering if anyone can point me in the right direction. I have managed to track down the details of a policy from 2003 which covered our mortgage payments. The policy was sold through a mortgage broker who have now been struck off, i want to know who i complain to?

    I think it may have to be the financial services compensation scheme, or would it be to the insurance provider (assurant)

    Thanks

    Andrew

    Hi Andrew
    this one would be for Dunstonh and/or MagpieCottage, I'm sure they will be along soon, good luck.
    The one and only "Dizzy Di" :D
  • thanks i was starting to panick there nearly 2 hours without a reply hopefully Dunstonh and/or MagpieCottage will know what to do
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • dunstonh
    dunstonh Posts: 120,219 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The policy was sold through a mortgage broker who have now been struck off, i want to know who i complain to?

    If the mortgage broker was a member of a network then you can complain to the network. Otherwise you can complain to the FSCS.

    In cases like this, the files are unlikely to be readily available. So, if was paid monthly and by direct debit from your current account and you were eligible then you would almost certainly be rejected as that is how it should be. If it was single premium then you have been mis-sold and it should be easy.
    thanks i was starting to panick there nearly 2 hours without a reply

    For reference, its worth using a title that reflects your post. That is what will draw people towards your posts as many people look at certain subjects only and filter by the title of the thread.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Stupot29
    Stupot29 Posts: 21 Forumite
    Doesn't this come under GISC rules? FSA never took over till Jan 05 I think
  • You'll find all the info you need on the main website
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