EON Electricity Bill

dcarver1970

I am at a loss with EON. They have just written to me informing me that they are going to increase my direct debit to £198 (I currently pay £100 per month which I think is enough). I live alone in a 2 bedroomed flat and am at work (plus commute) so am not there for in excess of 60 hours a week and I switch literally everything off! This is the second time they have done this to me... last year they tried to increase my direct debit to £320 per month! I managed to get some of that back as it turned out the clock on my timer was faulty but I replaced that with a new one and now they are doing it to me again... I don't know what to do...

Gurn_2

Check your meter readings would be a good start, are they increasing it because of arrears?!

dcarver1970

Hi Gurn,
I provided a meter reading last week, when this happened before I was providing them with daily meter readings and they still did the same thing... I'm not doing anything different to what I was last year. There was arrears on the account but that happened due to the faulty clock (I'm no electrician so I didnt know there was something wrong with it...!)

Former_E.ON_Company_Representative:_Malc

Hi dcarver

There's a couple of things you can do here that may help reduce your monthly payments.

Direct Debits are calculated to cover ongoing energy usage and any arrears that may be on the account.

Have the arrears you mention now been re-paid or is there still an amount outstanding?

It sounds like we have estimated what we think your usage would have been whilst the time switch was faulty. This is why we will have asked for daily meter readings previously.

The resulting amount would have been included in your Direct Debit arrangement.

If there are still arrears, ask for the debt part of the arrangement to be spread over a more manageable period. At least as long as the time switch was faulty. Hopefully, this will reduce your monthly payments.

Also, ongoing usage is calculated based on past consumption history. In your case, this may have been clouded by the estimations done following replacement of the faulty time switch.

Ask for this to be re-calculated using all the valid readings on the account including the one you gave us last week. Not sure if this will make a difference but certainly worth asking the question.

It's important to make sure your payments cover the ongoing usage. If they don't, you will build up more arrears which will lead to further Direct Debit increases.

I hope this helps a little but would stress the importance of talking to us asap about this. You can contact me via the address in my Profile if you wish.

Malc