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Do I have to pay for return of item?
tabath
Posts: 497 Forumite
Hi
I ordered a tennis racket from a web site. The racket I ordered was a babolat aeropro drive junior GT. They sent me a Babolat Aeropro drive junior.
The GT is the newer model and is about £15 more expensive than the older one. I emailed them to ask them to rectify the situation and they responded by apologising and asking me to send it back and they will send the correct one out.
My first question is do they rather than me have to pay for the return shipping? According to them the item also needs to be insured ,do I have to pay for this? The item cost £75.
Also I would rather have my money back and order from somewhere else as:
After checking their website the racket I order is down as being a discontinued product when in fact is a newer model than the other one which they are still selling - and if this was correct anyway how could they send me the correct racket when it has been discontinued.
Hope someone can help as this was a birthday present for my 9 year son and he's going to be disappointed.
I ordered a tennis racket from a web site. The racket I ordered was a babolat aeropro drive junior GT. They sent me a Babolat Aeropro drive junior.
The GT is the newer model and is about £15 more expensive than the older one. I emailed them to ask them to rectify the situation and they responded by apologising and asking me to send it back and they will send the correct one out.
My first question is do they rather than me have to pay for the return shipping? According to them the item also needs to be insured ,do I have to pay for this? The item cost £75.
Also I would rather have my money back and order from somewhere else as:
After checking their website the racket I order is down as being a discontinued product when in fact is a newer model than the other one which they are still selling - and if this was correct anyway how could they send me the correct racket when it has been discontinued.
Hope someone can help as this was a birthday present for my 9 year son and he's going to be disappointed.
Starting MB- looking for Raf offers.
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board
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Comments
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As you recieved the item and it is not "as described", the retailer is legally obliged to pay all costs in returning the item. Which site was it?0
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Which site did you order from? It wasn't tennisnuts, was it? If so, we had a similar issue some time ago, and I'd recommend that you are very careful when returning items, and make sure that you send them tracked.0
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The site was total-hockey.com but they asked me to send it back to:
Apologies for this error if you would return it to our Belfast shop at the following address they will then send you the new version.
FAO Stephen Higgins
Gotto Sports
72 Stranmills Road
Belfast
BT9 5AF
Enclose your receipt info and make sure your address is on it they will get out to you ASAP.
Apologies again.
Alan
even though the Parcel Force label on it says its from total hockey in banbridge.
Starting MB- looking for Raf offers.
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board0 -
sarahg1969 wrote: »Which site did you order from? It wasn't tennisnuts, was it? If so, we had a similar issue some time ago, and I'd recommend that you are very careful when returning items, and make sure that you send them tracked.
No although I was going to order from tennisnuts first but their online ordering woud let me pay with my cards/computer ,don't know why. I should always check for phone numbers as well because on lookign total-hockey.com have no phone number on their site whereas at least tennisnuts do.Starting MB- looking for Raf offers.
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board0 -
Have emailed them back again stating I would like a full refund and either freepost or refund of my p&p cost as per "Sale of Goods Act" for goods being "not as described". Hope they go for itStarting MB- looking for Raf offers.
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board0 -
There is a phone number on their contact us page.No although I was going to order from tennisnuts first but their online ordering woud let me pay with my cards/computer ,don't know why. I should always check for phone numbers as well because on lookign total-hockey.com have no phone number on their site whereas at least tennisnuts do.
Ok... there Contact Us page may not be easy to find.Tel: 00 44 (0)28 4066 2684
Link is at the bottom of their home page, or use the Info tab at the top..0 -
There is a phone number on their contact us page.
Ok... there Contact Us page may not be easy to find.
Link is at the bottom of their home page, or use the Info tab at the top..
No, if you look carefully there is place for a phone number wher a place holder says.....Tel: .....as per your clip but there is no phone numberStarting MB- looking for Raf offers.
Amazon Club Sellers member 0015 come and join us make some space and get hold of some cash, we're on the Ebay and other auctions, Car Boot and Jumble Sales Board0 -
total-hockey is always here to help so if you have any queries or would like some advice please get in contact and our team will be happy to help.
Email: sales@total-hockey.com
Tel: 00 44 (0)28 4066 2684
ADDRESS
total-hockey
19 Bridge Street
Banbridge
County Down
BT32 3JL
United Kingdom
I followed the link postedWow, I got 3 *, when did that happen :j:T:p
It is not illegal to open another persons mail unless you intend to commit fraud - this is frequently incorrectly posted
I live in my head - I find it's safer there:p
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There is a phone number on their contact us page.
Ok... there Contact Us page may not be easy to find.
Link is at the bottom of their home page, or use the Info tab at the top..
Tabath, I'm not trying to be clever, but I honestly cannot understand why you cannot see the telephone number.No, if you look carefully there is place for a phone number wher a place holder says.....Tel: .....as per your clip but there is no phone number
Click on this link...
http://www.total-hockey.com/Information.aspx?TranslationLargeID=2
which should show their 'Contact Us' page.
Their phone number is shown there and is 028 4066 2684, which I listed in my previous post anyway. Was that no help?
Can anyone else see the phone number, or am I imagining it?
Edited to add:
Thanks I know my ABC and my CMYK.
I was begining to wonder how I could 'dream up' a telephone number.0 -
You can also find their phone number on their About Us page.
In fact it is on that page three times...• Phone 028 4066 2684 or email [EMAIL="sales@total-hockey.com"]sales@total-hockey.com[/EMAIL] for enquiries
We pride ourselves in our high level of service and are happy to help with your specific needs – just call us on 028 4066 2684 to speak to one of our friendly experienced members of staffWant to Visit us?
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