Messing with MBNA's head

luckylukey

rog2 wrote:

I expect that there are already many threads on this subject, but could someone clarify the law regarding these 'Asian' call centres.
I too am hassled by people calling - MBNA - India, HSBC India and the Philippines. It is often difficult to understand (and that is NOT a racist comment) because of their accents and grammar - I speak three foreign languages, but would not contemplate ringing people in, say, Germany and asking for their personal details. The calls always seem to be at the most inconvenient times imaginable. The caller is obviously reading from a script, because he/she can never answer your questions. They expect you to drop everything and talk to them - the list is endless!!
I can understand the economics, for the UK company, but this is not reflected in their charges.

The Data Protection Act (1998) means that only a verified account holder is able to talk and gain information about an account or alternatively, someone that you have authorised to speak on you behalf. This Act can be turned around and the company, especially if it is a big company like MBNA has to prove who they are and if they dont , refuse to talk to them. Do not verifiy any information until they verify their own. If they suggest you do a call back, tell them that you will not (these numbers dont come up on caller id and why should you have to waste time looking for a number for them) Just tell them to put a note on your account to put what ever they want to discuss in a letter and post it to you!