We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Credit Card - Failed direct Debit.
mrluke
Posts: 247 Forumite
in Credit cards
I had my CC 'Virgin' try and grab a direct debit from my account
Problem being i paid off the CC a few days before it was due .. and this is stated in the account activity .. But 3 days later they Tried and grab the money from my account .
Sadly i had already canceld the direct debit at my bank and Virgin have charged me £12 for it ?
Is this right ??
Problem being i paid off the CC a few days before it was due .. and this is stated in the account activity .. But 3 days later they Tried and grab the money from my account .
Sadly i had already canceld the direct debit at my bank and Virgin have charged me £12 for it ?
Is this right ??
0
Comments
-
Technically it is right, but you should give them a ring.
I've just had a similar situation with Nationwide, although in my case, I hadn't paid it off beforehand. I rang them this afternoon and they refunded the £12, even though I didn't ask for it back and was just ringing to check if they were going to place a marker on my credit report. Virgin also took a direct debit even though my card had been paid off last year, and ringing them got the payment refunded with no problem.0 -
yes its a bit of a different situation
If i had canceled my DD and had a outstanding ballance i could understand them charging me £12 for it
But the CC was cleared . 0 debit
So i dont get how they could justify it ?0 -
i posted the same thing a few days ago....cancelled direct debit with bank, paid virgin in full, 10days later they try to take the direct debit even though no money is owed and then charge me £12. I phoned expecting them to refund it this once but they won't, i'm writing them a letter stating i'm not happy and i will close the account, have cut up cards already.
I don't see how they can justify it either but not sure where to complain next.0 -
It's in their T&C's, you'll get nowhere with a complaint, but you might get somewhere with a polite conversation (no guarantee though) - YorkshireBoy's already copy and pasted the part from the DD instruction letter in one of the other recent threads about this - think there's been about 4 or 5 in the last week?"A child of five could understand this. Fetch me a child of five." - Groucho Marx0
-
Good luck getting the money back.
I thought DDs were meant to make life easier...0 -
chattychappy wrote: »Good luck getting the money back.
I thought DDs were meant to make life easier...
Back in the dungeon with you, DD Denier."A child of five could understand this. Fetch me a child of five." - Groucho Marx0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.1K Work, Benefits & Business
- 603.7K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards