Online shopping refund

SkyBlueMatt

My brother recently bought three t-shirts online. Having received them he changed his mind and wanted to return them and get a refund. The company said he could have a refund and sent him a bag to send them back. However, after sending them back, the company then refused to give him a full refund claiming he had only sent one t-shirt back. They said they wanted proof that he had sent all three back but he doesn't have any. Does anyone know what he could do?

paulofessex

I would push it back onto them, they have to prove he didn't send 3 back. Do you have the postal receipt detailing the weight of the package? How did he pay for them?

SkyBlueMatt

Thanks for your reply paulofessex. Yes he does have a receipt with the weight of the package. He paid for them by debit card.

Lip_Stick

I asked my delivery driver about this senario as I'd read about it happening with a catalogue company I use. She told me it was down to the company to prove that they hadn't received all the items, so basically not a lot they can do, if you have a receipt that is.

drsquirrel

I think once you have posted it, it's no longer your responsibility (read the DSR guide for businesses).

Neither do you have to post it recorded (just proof of postage).