Barclaycard, excellent customer service

Manty

Hi, just thought I'd come on here to post about a very pleasant customer service experience I just had with Barclaycard - hope it's okay to post this in here. ?

Basically I've had a dormant Barclaycard account that I'd transferred the balance away from about 18 months ago. As I'm coming up to the end of one of my other offers I thought I'd call them up (foreign call centre) and asked if there were any offers... nope, couldn't do anything for me, despite being a well-behaved customer.

So I asked them to close the account, at which point they transferred me to the customer loyalty team in the UK where they offered me a BT for 14 months @ 0% (+2.5% handling fee).

The guy I spoke to (Richard) was the most efficient and polite customer service agent I've ever dealt with in my life. :T

So if you're an existing customer with an empty balance, give them a call, ask to speak to Richard in customer loyalty team, it's worth a shot as you may be able to get a 0% offer without having to apply elsewhere.

Stu.

Rupert_Bear

Not good to mention names on here. Can you imagine the people that poor old Richard will have to deal with now.

alo6

when i phoned up barclaycard to register my card i got a girl who sounded the exact same as cheryl cole, and was actually called cheryl, it was best 3mins of my life.

catflea

I work in retentions (not Barclaycard) its our job to be nice and polite :beer:

Rupert_Bear

catflea wrote: »

I work in retentions (not Barclaycard) its our job to be nice and polite :beer:

Whatever dept you were in you should always try to be nice and polite and not just because you have to be in the hope of retaining a customer.

On the subject of retentions dept I had the pleasure of speaking to Virgin Media retentions. I explained the situation and not only are they now installing my HD free they are also transferring my broadband to another part of the house free of charge. A saving of £135.00. Made up of £35 HD installation and £100 for the BB.


In my experience it always pay to be nice to these departments because as we all know they have flexability.

Also the advisor was very attentive and you could tell by the advisors voice and her replies to my questions she really wanted to help.

missm29

alo6 wrote: »

when i phoned up barclaycard to register my card i got a girl who sounded the exact same as cheryl cole, and was actually called cheryl, it was best 3mins of my life.

I'm sure i've spoken to the same girl, i said she sounded just like cheryl....wonder if her name really is cheryl.

catflea

Rupert_Bear wrote: »

Whatever dept you were in you should always try to be nice and polite and not just because you have to be in the hope of retaining a customer.

100% agree with you. The only time I've not been "nice" was when I was working in a glorified collections role (different company to where I am now) and if someone gave me stick I gave it back

Rupert_Bear wrote: »

In my experience it always pay to be nice to these departments because as we all know they have flexability.

Again, definatly agreed - we have the allowance to do things that even our complaints handlers aren't able to deal with.....

Rupert_Bear

catflea wrote: »

100% agree with you. The only time I've not been "nice" was when I was working in a glorified collections role (different company to where I am now) and if someone gave me stick I gave it back

I too have worked in a collections role and in my experience you have to strike a equal balance. If you too nice and bearing in mind they owe money they will just run rings around you.

Also I work in a complaints dept in a national concern and the times I get sworn at and threatened seems to be a weekly event. However I never retaliate other wise I am then up tight for the next caller and I feel their problems must not become my problems.