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Following on from my 'Help! Want to return a crappy laptop'
MrsPitcher2b
Posts: 187 Forumite
Hi Everyone
Following on from my thread last week about returning a laptop i had bought which was broke, and i wasnt happy with, i was advised to send a letter RE Distance selling. http://forums.moneysavingexpert.com/showthread.html?t=2405669&page=2
I have sent this letter last week recorded and not heard anything back from them, I signed into additions online to my account to see if there were any notes or anything and they seem to have shut my account down and it is showing no purchase history?
Can they do that? :S Will i be able to get a refund or not now?!
Following on from my thread last week about returning a laptop i had bought which was broke, and i wasnt happy with, i was advised to send a letter RE Distance selling. http://forums.moneysavingexpert.com/showthread.html?t=2405669&page=2
I have sent this letter last week recorded and not heard anything back from them, I signed into additions online to my account to see if there were any notes or anything and they seem to have shut my account down and it is showing no purchase history?
Can they do that? :S Will i be able to get a refund or not now?!
BCT:[strike]£16,500 [/strike] £0 HFC CURRYS: [strike]£520[/strike] £0 HFC PC WORLD: [strike]£800[/strike] £0 ARGOS CARD: [strike]£795[/strike] £0 ADDITIONS DIRECT: [strike]£625[/strike] £0 NATIONWIDE CC: [strike]£1560[/strike] £0 VIRGIN CC: [strike]£1500[/strike] £0 :j
0
Comments
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Why didn't you post this on your other thread?
What's it all about?0 -
I cudnt find the other thread hold on i will look for it, but i thought i explained i didnt want the laptop so sent a request to return under distance selling and now they have closed my account - Can they do that?
Thats what its all about.BCT:[strike]£16,500 [/strike] £0 HFC CURRYS: [strike]£520[/strike] £0 HFC PC WORLD: [strike]£800[/strike] £0 ARGOS CARD: [strike]£795[/strike] £0 ADDITIONS DIRECT: [strike]£625[/strike] £0 NATIONWIDE CC: [strike]£1560[/strike] £0 VIRGIN CC: [strike]£1500[/strike] £0 :j0 -
They are well within their rights to cancel your account (no company can be forced to accept anybody as a customer). Although they must act on their obligations under DSR, give them a call and ask when they will be arranging a collection.0
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