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URGENT PLS HELP!! RE: Mymoviestream.com
astonsmummy
Posts: 14,219 Forumite
Hi all
I signed up for mymoviestream.com on 31st july for a 'free 2 week trial' through quidco. I tried to contact them on 4 seperate occasions to cancel the free trial but everytime they ask for my mothers maiden name it says it's incorrect - i should know!
Now today i have seen they have taken the first payment out of my bank account on the 8th - this is only one week from the sign up date.
There is no phone number to call and they wont reply to my e-mails - what can i do?
pls someone help!!:mad:
TIA xx
I signed up for mymoviestream.com on 31st july for a 'free 2 week trial' through quidco. I tried to contact them on 4 seperate occasions to cancel the free trial but everytime they ask for my mothers maiden name it says it's incorrect - i should know!
Now today i have seen they have taken the first payment out of my bank account on the 8th - this is only one week from the sign up date.
There is no phone number to call and they wont reply to my e-mails - what can i do?
pls someone help!!:mad:
TIA xx
:j Baby boy Number 2, arrived 12th April 2009!:j
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Comments
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If it was a credit/debit card payment, you should be able to do a "chargeback" via your bank....The word is BOUGHT, not BROUGHT.
It's LOSE, NOT LOOSE.
You ask for ADVICE not ADVISE.0 -
grex9101 wrote:If it was a credit/debit card payment, you should be able to do a "chargeback" via your bank....
my bank wont do it x:j Baby boy Number 2, arrived 12th April 2009!:j0 -
FIRST thing, cancel the Direct Debit from your bank. youll soon get a call from them then. thats when you tell them, you wanted to opt out but for whatever reason, the system would not let you.:A:dance:1+1+1=1:dance::A
"Marleyboy you are a legend!"
MarleyBoy "You are the Greatest"
Marleyboy You Are A Legend!
Marleyboy speaks sense
marleyboy (total legend)
Marleyboy - You are, indeed, a legend.0 -
marleyboy wrote:FIRST thing, cancel the Direct Debit from your bank. youll soon get a call from them then. thats when you tell them, you wanted to opt out but for whatever reason, the system would not let you.
It's a card payment not direct debit - they e-mailed me back finally today and said they would refund.
They reckon they didnt take it early :rolleyes::j Baby boy Number 2, arrived 12th April 2009!:j0 -
What card did you use to pay?
I would seriously pursue this through your bank - it's an unauthorised transaction and therefore fraud.
Keep all your emails from them etc, and get a copy of their ts & cs etc.
Don't take no for an answer on this one.The word is BOUGHT, not BROUGHT.
It's LOSE, NOT LOOSE.
You ask for ADVICE not ADVISE.0 -
Aw shucks, they refunded you!
And I like a good fight too
The word is BOUGHT, not BROUGHT.
It's LOSE, NOT LOOSE.
You ask for ADVICE not ADVISE.0 -
well they say they will refund me - i'll let you know if they dont! lol :j Baby boy Number 2, arrived 12th April 2009!:j0
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As you didn't get back, am I right in assuming they refunded you?astonsmummy wrote:well they say they will refund me - i'll let you know if they dont! lol
Thinking of taking up one of their offers.....G0 -
GoofyGAT wrote:As you didn't get back, am I right in assuming they refunded you?
Thinking of taking up one of their offers.....G
yeah they did, after a few days.:j Baby boy Number 2, arrived 12th April 2009!:j0 -
Thank you, G 0
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