Incorrect meter point reference number and billing

svds

Hello all.

In 2007 we failed to move to a cheaper gas supplier because of an incorrect meter point reference (MPR). After several reminders on our behalf we were finally issued a new MPR in March 2010! We had however not received any bills since 2007, no matter how often we asked for this issue to be resolved.

We recently received a bill for gas used from Dec 2008 - Dec 2009. However, this bill is based on their estimates and the gas company refuses to use our readings taken over the time it took for them to issue us with a new MPR.

They believe our readings are incorrect and do not line up with any of the readings independent data collectors have taken.

Result: stalemate!

Any advice on our rights how to progress out of this mess would be much appreciated. Thanks!

kippen_noedel

My initial suggestion is make a payment for 1 years ( ONE YEAR ONLY) use based on your actual consumption, register an official dispute by registered mail, back this up by email and contact the following organisation.

Send the payment by cheque marked in full and final settlement, very hard for them to argue if they cash the cheque.

http://www.consumerfocus.org.uk/energy-help-and-advice

http://www.consumerfocus.org.uk/contact-us

svds

Thanks Kippen

I will give E.ON s complaint department one more chance to work on this. Let's see what difference another week makes as they have been working on it for the last three or four years!

Will keep you informed.

naked

svds

I had a similar problem to you when I was with EON. The gas meter they had registered against the MPR was not my meter. They said it would get sorted within a couple of months but after 2.5 years of living there it never did.

I spoke to the people at the misconnections department (the normal customer services don't seem to have any training or experience in this sort of problem). I gave them my actual reading and they altered my bills by hand.

Are you speaking to the normal customer services or a special team for your issue?

E.ON_Company_Representative

Hi svds,

I understand why you’re aggrieved by all this. Although this is not necessarily an easy error to rectify, the length of time it has taken so far is unacceptable.

I urge you (if not already) to deal directly with a member of our Directors’ Office, this will ensure you have one point of contact and one person to correspond with.

The technical work (updating meter details, sending information to other parties) will be carried out by a specialised team but I’d definitely express that the customer service side should be handled by one particular complaint advisor.

If you already have dealings with a complaint advisor, I would be happy to chase this up for you. You can reach me by the email address in my profile page.

I hope I can help.

Brian