Can I get a refund??

Tink19

Hi all,
I wonder if anyone can help?
I bought a face cream for my daughter who has ezcema. It's been really bad recently and took her to a chinese herbalist shop (at this stage I'll try anything) they suggested some body wash and some cream altogether it came to £40 - I know this is a lot but we've tried everthing and I didn't want her making it worse over the weekend. Anyway, if anything it's made it worse.Am I entitled to a refund, normally I wouldn't bother and just put it down to trying yet another cream but the cost is so that I can't do that.Any Help is appreciated.

Sue

Freddie_Snowbits

Good Old DMGs cat comes along, so edited. As for ezcema, I find E45 cream keeps mine down a little, but go back to your GP for better advice

dmg24

If you advised the retailer why you needed the products, and these were recommended to you, you can return them for a refund as they are not fit for the purpose specified.

Tink19

Thanks for your replies.I've been to the doctors on numerous occasions and they say She'll grow out of it and prescribe double base etc which is ok but doesn't help too much and how do you tell a two year old to stop scratching.I've got some more cream today eumocream which seems ok at least it's not as red and she stopped a lot of the scratching.
Sue

Freddie_Snowbits

Don't knowabout the scratching, but niece had a soft pair of mittens to wear for a couple of years, so stopped the 'scratching'. Make them like a kind of 'toy' thing to wear and it 'deflected' her mind from the problem.

Hope things go well.

simples23

Try aqueous cream...I find it brilliant!

It's about £3.95 for a massive, massive tub and you can get it in Boots.

It's absolutely brilliant stuff and far better priced than any of its comptitors!

Equaliser123

simples23 wrote: »

Try aqueous cream...I find it brilliant!

It's about £3.95 for a massive, massive tub and you can get it in Boots.

It's absolutely brilliant stuff and far better priced than any of its comptitors!

For 'true' ezcema, aqueous cream goes nowhere near. Funny how people have ezcema like people have 'migraines'.

E45 as an absolute minumum. But as others have said, get the GP involved and get a referral to a dermatologist. Hydrocortosoine is likely to be required.

Equaliser123

Oh, and what DMG24 said in respect of your right to a refund!

Hintza

I very much doubt you will get a refund. Have you claimed a refund on all the other creams you have tried?

Becles

Tink19 wrote: »

Thanks for your replies.I've been to the doctors on numerous occasions and they say She'll grow out of it and prescribe double base etc which is ok but doesn't help too much and how do you tell a two year old to stop scratching.I've got some more cream today eumocream which seems ok at least it's not as red and she stopped a lot of the scratching.
Sue

My son had it really bad when he was a toddler and I had to be so careful with soap and laundry products as any slight change could make it flare up.

The only thing that worked on him was hydrocortisone cream. I wasn't keen on using it, but it did clear it up quickly.

He has grown out of it. He's 13 now and can use different soap and laundry products without any problems. It only seems to break out on the backs of his knees in warm weather, when he's wearing trousers! He comes home from school desperate to get into his shorts.

mumOf2wonderfulkids

Tink19 wrote: »

Thanks for your replies.I've been to the doctors on numerous occasions and they say She'll grow out of it and prescribe double base etc which is ok but doesn't help too much and how do you tell a two year old to stop scratching.I've got some more cream today eumocream which seems ok at least it's not as red and she stopped a lot of the scratching.
Sue

i feel for you

my ds had really bad eczema from 3 months old, not just dry skin, his was so bad it was often infected (you shouldn't put barrier cream on infected eczema as it makes it worse but docs were useless and would only provide that) and it looked like someone haddragged him along conrete! and he had it from head to toe!

depending on where your daughter has it - ask your doctor for ''comfi-fast'' its bandage type things like leggings and vest with arms, every person varies with what works for them but aqueous cream just made ds worse we find epiderm works good for him - so we cover him in that then put the comfi-fast on top, this helps the skin to absorb the cream. There is no easy fix unfortunately however you do find that once you find something that works for you, you can manage it - be wary of creams with lanolin in, some people find this makes it worse.

Oilatum is a good bath additive , epiderm is great for us as if you mix a bit with water you can use it as a soap.

we found our doctor was quite rubbish really, we only managed to get it sorted when he was hospitalised with cellulitis as a result from his infected eczema and we were reffered to the dermatology unit.

anyway i am waffling - Ds is now 3 and we have used absolutely loads of different creams and lotions (although not chinese) feel free to PM me if you want any advice