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Legal Advice regarding Car
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Hi guys,
Got a strange one here. I purchased a car on a 4yr Hire Purchase (I think that's what you call it, same monthly payment with no balloon payment at the end - whereby the car is then my property) last July 18th.
The car was a Renault from a main Renault Dealer where I'd been a customer for the past 5 years, this being my 3rd vehicle. It's a used vehicle with a full 12month warranty supplied by the dealer but not warranted by them. On the 10th October the car was returned to the dealer after I complained about noises and an odd feeling from the steering. They noticed no problem with it and returned it to me with no explanation. On the 4th December I sent the car back, again with similar symptoms as before although slightly worse than last time. Lo and behold, no faults found and the car returned to me.
Into this year now, and January 15th. The car goes in for further investigative work on the steering as I'm still not happy. Once again, no faults can be found, each time they say this the noises disappear for a matter of days before returning, I'm guessing some sort of lubrication? March 12th, and the final time the car goes back for... steering problems again! Same noises and a worse pulling in either direction this time round. And guess what... A PROBLEM FOUND! As of that afternoon the car was no longer fit to drive and was classed as "Dangerous" by the dealer and I was warned that it would cost me £565.03 per side to fix. Both front stub axles were worn excessively and wheel bearings. Something that apparently wasn't obvious 2 months previous, nevermind the previous visits from the year before.
After launching a strongly worded complaint with Renault UK, who have been relatively helpful, it turns out also when I collected the car it had a valid MOT, as it was tested the day before by the dealer, however an "Advisory" certificate was issued which highlights potential problems to be remedied before the next MOT. This was not given to me, I know this becase all the details were enclosed in a wallet by the dealer stapled together and it's not there. Coincidence?
So, I'm left nearly £1k out of pocket (got it done elsewhere in the end) and with a car that was potentially sold to me with this or at least some other defects (hence the advisory notice!). Where do I stand on handing the car back and terminating the agreement. I'm furious with the dealer who are apparently now negotiating my refund for this issue, however I am also waiting for them to send me my Advisory certificate, so I'm a little dubious what that will say when I get it.
The way I see it, they sold the car knowing it had issues, failed to highlight or notice them on 3 subsequent occasions until the final occasion where they told me because either they had to or they just felt enough was enough. Negligence or incompetence. I'm waiting the response from them but I want to end the agreement as I think they've done enough to make that happen, but I need advice on how to go about it.
What's everyones thoughts. Obviously Renault won't discuss termination, I've tried. There more interested in resolving this issue somehow, I think. But I want out, and I think I've got grounds to command a bit.
Thoughts?
Got a strange one here. I purchased a car on a 4yr Hire Purchase (I think that's what you call it, same monthly payment with no balloon payment at the end - whereby the car is then my property) last July 18th.
The car was a Renault from a main Renault Dealer where I'd been a customer for the past 5 years, this being my 3rd vehicle. It's a used vehicle with a full 12month warranty supplied by the dealer but not warranted by them. On the 10th October the car was returned to the dealer after I complained about noises and an odd feeling from the steering. They noticed no problem with it and returned it to me with no explanation. On the 4th December I sent the car back, again with similar symptoms as before although slightly worse than last time. Lo and behold, no faults found and the car returned to me.
Into this year now, and January 15th. The car goes in for further investigative work on the steering as I'm still not happy. Once again, no faults can be found, each time they say this the noises disappear for a matter of days before returning, I'm guessing some sort of lubrication? March 12th, and the final time the car goes back for... steering problems again! Same noises and a worse pulling in either direction this time round. And guess what... A PROBLEM FOUND! As of that afternoon the car was no longer fit to drive and was classed as "Dangerous" by the dealer and I was warned that it would cost me £565.03 per side to fix. Both front stub axles were worn excessively and wheel bearings. Something that apparently wasn't obvious 2 months previous, nevermind the previous visits from the year before.
After launching a strongly worded complaint with Renault UK, who have been relatively helpful, it turns out also when I collected the car it had a valid MOT, as it was tested the day before by the dealer, however an "Advisory" certificate was issued which highlights potential problems to be remedied before the next MOT. This was not given to me, I know this becase all the details were enclosed in a wallet by the dealer stapled together and it's not there. Coincidence?
So, I'm left nearly £1k out of pocket (got it done elsewhere in the end) and with a car that was potentially sold to me with this or at least some other defects (hence the advisory notice!). Where do I stand on handing the car back and terminating the agreement. I'm furious with the dealer who are apparently now negotiating my refund for this issue, however I am also waiting for them to send me my Advisory certificate, so I'm a little dubious what that will say when I get it.
The way I see it, they sold the car knowing it had issues, failed to highlight or notice them on 3 subsequent occasions until the final occasion where they told me because either they had to or they just felt enough was enough. Negligence or incompetence. I'm waiting the response from them but I want to end the agreement as I think they've done enough to make that happen, but I need advice on how to go about it.
What's everyones thoughts. Obviously Renault won't discuss termination, I've tried. There more interested in resolving this issue somehow, I think. But I want out, and I think I've got grounds to command a bit.
Thoughts?
0
Comments
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Well you can get all the advisory info from
http://motinfo.direct.gov.uk/internet/jsp/ECHID-Internet-History-Request.jsp0 -
No need to wait for the garage to provide the advisory - its all on line as per the link above - I think you just need the certificate number0
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