a dead tomtom

dave702

i bought a tomtom last december from tesco the screen has died will not power up no problem went to take it back tesco said basically tough mate not our policy to replace it you have to ring up our tech helpline and they will send a jiffy bag so you can post it all i wanted was a replacement i do not want this one repaired especially having to send it by post who is liable if it gets lost? or damaged ? i know its already faulty but what a get out clause you have mis-used it and broke it etc etc the fact is i have only used it 4 times would like some advice as to who is right etc i have it in my mind that i can have a replacement, and i don't have to accept the offer of a repair, and if i have it repaired they can send me out a replacement /refurbished unit??

tanith

Ours did that when we first bought it , it has a reset button have you tried that? its underneath right next to the where the card slot is.. I think we carefully used a pin to press it and the thing has worked ok ever since...

darkcloudi

As tanith has said there is a reset button, if your unsure how to do it google or go to youtube with your make and model of tomtom and you will see details on it.

Heres a link showing where the reset button is on the TomTom 720 http://www.youtube.com/watch?v=tnkjLnwhkDc

This problem happens once in a while.

vikingaero

All I can say is good luck with getting it repaired by Tom Tom. I have never come across such disinterested staff for the UK & ROI. Some people on other forums have got better help in contacting Tom Tom in the Netherlands where most of the staff speak perfect English.

Esqui

Also, the Start, One and One XL don't have a reset button - just hold down the power button till it powers on, off then on again