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Already have calls with Primus, having trouble adding line rental

SewerSide
Posts: 126 Forumite


in Phones & TV
I signed up for Primus evening and weekend calls about 6 months ago, but kept my line rental with BT.
About 3 weeks I tried to move my line rental to Primus via homephonechoices, but hadnt heard anything from Primus so I rang them up today. They said they had no record of my order, and that because I already had an account with them it was probably ignored(!). Apparently I should ring back on monday, and their sales team will move my line rental, hopefully with the discounted price.
Anyone had any experience like this?
About 3 weeks I tried to move my line rental to Primus via homephonechoices, but hadnt heard anything from Primus so I rang them up today. They said they had no record of my order, and that because I already had an account with them it was probably ignored(!). Apparently I should ring back on monday, and their sales team will move my line rental, hopefully with the discounted price.
Anyone had any experience like this?
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Comments
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I assume the attempt to move is to save money on line rental but are you aware that, by agreeing to a 12 month line rental contract, BT will give a £3/month up-front discount now?
i.e. £8.54/month.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
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How do you get that?.Is it online or through their call centre?.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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I wish I had never to moved to Primus, customer service - crap!!0
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