NTL billing query

jen111

I'm with NTL and on 'talk unlimited' package but each month I'm getting several pounds worth of non itemised calls added to my bill which I am positive I;m not making, I have phoned them and queried this requesting an itemised statement as I dispute their figures. They firstly said they couldn't provide one but know that the figures are correct 'cos they can see the records from their end. When I pushed it they said I would have to pay to receive a fully itemised statement.

Is this right, surely if I'm disputing the costs it should be up to them to provide me with the information to prove their charging at no cost to me.

Heinz

Such things appear to be quite common with them. Being a cynic, I wonder whether their debt problems (see HERE) might be the cause.

NTL's net debt mountain now stands at an accountant-aneurysm-inducing £5.396bn.

echo

jen

get 2 speak 2 the right person and they CAN send u a list of calls.i stopped itemised bills ages ago and at one point i needed 2 contact them.the gentleman emailed the call list.

total clowns they r.lost my connection last nite and was told 2day ( got a friend 2 get me an alternative number) that the plug had bin pulled @ their end cos they weren't billing me.i KNEW that and i'd told them.wot they didn't do was ring me 2 tell me they were doing it.that's 2 cut a long story short.