Help needed-Local Delivery Office!

maniac886

Hi, basically I purchased an item from America via ebay. Unfortunately I was not in to receive the item. I got one of those 'Sorry you were out' cards and have been trying to ring the sorting office to no avail. Unfortunately i live quite a way from the delivery office and because i work during the hours when the delivery office is open, I cant pick it up. I have rang at least 50 times via 0845 number but its always engaged.
I did find the local number and no one ever picks this up. The office in question is Manchester South(Granville rd). What else can i do...is there another number i could ring???

Thanks in advance!

frivolous_fay

My local office is on 24/7 answering machine, where you can arrange to have the item redelivered. No chance whatsoever of reaching a real person.

Is there the option to do this by sending back the card?

Failing that, you could try RM Customer Service?

essexhoney

I have the same problem with my local sorting office they never answer the phone it just rings constantly! :mad:
My postie is usually pretty good and if i see him i just ask him if he can redeliver it for when i know im going to be at home and he does

smartie1976

Most sorting offices are open saturday mornings, so i expect this will be when you'll have to go.

From 192.com.... try this
SOUTH DELIVERY OFFICE
GRANVILLE ROAD
MANCHESTER M14 6AA
Classified Directory
0161 224 3314

Hintza

Sorting offices will be open from about 6am, can you not get in before you go to work?

maniac886

My sorting office opens at 7.00am....I start work at 7.00am and finish at 5pm. I work Saturday as well so i have no chance collecting it!

maniac886

smartie1976 wrote:

Most sorting offices are open saturday mornings, so i expect this will be when you'll have to go.

From 192.com.... try this
SOUTH DELIVERY OFFICE
GRANVILLE ROAD
MANCHESTER M14 6AA
Classified Directory
0161 224 3314

Cheers for that but thats the local number I have been trying as well but it just rings and rings then the line cuts dead.

~cleo~

frivolous_fay wrote:

Failing that, you could try RM Customer Service?

customer services should be able to help you

08459 272100

my delivery office is open till 6.30 pm couldnt u get it after work?

kevinyork

Phone customer services, they cant put you through but they can try to call them themselves and failing that can send an email to the depot manager.

maniac886

kevinyork wrote:

Phone customer services, they cant put you through but they can try to call them themselves and failing that can send an email to the depot manager.

Thanks for that, just rang them on a local number via saynoto0870.com. Women I spoke to said she would email the depot manager and arrange delivery for thursday morning.

There must be others who cannot get through, god knows how much my bill is gonna be!

frivolous_fay

You don't get billed if the number is engaged.