Re: Lloyds TSB...Any success/failure Anyone (FOS)

chants1981

Hi,

Just wondering if anyone had had any succes claiming under hardship through the FOS? My claim has been with them since my original claim was thrown out by Lloyds back in Feb 10. I went straight to the FOS who are still looking into my claim.

I have scanned the website and i havent seen any success stories with Lloyds under hardship or even with the FOS :mad:

Very frustrating and i am wondering if i am wasting my time now??:eek:

Would be good to here from anyone who has been successful or not?

natweststaffmember

chants1981 wrote: »

Hi,

Just wondering if anyone had had any succes claiming under hardship through the FOS? My claim has been with them since my original claim was thrown out by Lloyds back in Feb 10. I went straight to the FOS who are still looking into my claim.

I have scanned the website and i havent seen any success stories with Lloyds under hardship or even with the FOS :mad:

Very frustrating and i am wondering if i am wasting my time now??:eek:

Would be good to here from anyone who has been successful or not?

Can I ask what you are expecting from the FOS under financial hardship?
What are you hoping they will do?(there is a reason for my questions btw).

chants1981

natweststaffmember wrote: »

Can I ask what you are expecting from the FOS under financial hardship?
What are you hoping they will do?(there is a reason for my questions btw).

well...i was hoping they would provide a fair balanced view of the overall situation. I dont believe Lloyds were fair when i was in hardship...and im not happy with Lloyds standard/generic response...even if the FOS side with them atleast i dont just have Lloyds final say

Im not holding out tho!

I have to try something

natweststaffmember

chants1981 wrote: »

well...i was hoping they would provide a fair balanced view of the overall situation. I dont believe Lloyds were fair when i was in hardship...and im not happy with Lloyds standard/generic response...even if the FOS side with them atleast i dont just have Lloyds final say

Im not holding out tho!

I have to try something

So what is your argument to the FOS as to why LloydsTSB are wrong?

Premier_2

chants1981 wrote: »

well...i was hoping they would provide a fair balanced view of the overall situation. I dont believe Lloyds were fair when i was in hardship...and im not happy with Lloyds standard/generic response...even if the FOS side with them atleast i dont just have Lloyds final say

Im not holding out tho!

I have to try something

If you don't think the bank have treated you fairly or with due consideration to your financial hardship you claim, them take the matter to the FOS.

Afterall, as you say, the worst outcome you'll get is that the FOS side with the bank, but they might not, at least fully ...

natweststaffmember

Premier wrote: »

If you don't think the bank have treated you fairly or with due consideration to your financial hardship you claim, them take the matter to the FOS.

Afterall, as you say, the worst outcome you'll get is that the FOS side with the bank, but they might not, at least fully ...

Premier, I do have a new quote for you to use, and I hope you do because it is important.
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/83/83-financial-difficulties.htm

Case number 5.

"83/05
consumer experiencing financial hardship complains that his bank failed to provide sufficient help
Mr V complained to his bank about the unauthorised overdraft charges levied on his current account. He reminded the bank that he had lost his job some months earlier, and he asked it to look into his complaint as quickly as possible because of his difficult financial situation.
The bank refused Mr V’s request that it should refund all the charges on his account. However, it did offer to refund the charges levied in the previous three months. Mr V insisted that was not enough and he said the bank was acting unfairly. In response, the bank pointed out that it had refunded some similar charges on his account on a previous occasion, even though it had not been obliged to do so. Mr V then referred his complaint to us.
complaint upheld in part
It soon became clear that Mr V thought his financial difficulties automatically entitled him to a full refund of all the charges on his account. We explained that this was not the case. However, we told him he was entitled to expect his bank to make a reasonable assessment of his financial position – using the information he had provided – and to make fair proposals to help him.
It did not appear to us that the bank had given any thought to how it might help Mr V relieve the pressure on his current account. Its offer to refund the previous three months’ charges appeared simply to reflect a standard approach – rather than any consideration of his individual circumstances.
We told the bank we thought there was more it could do to help Mr V. Its offer to refund three months’ worth of overdraft charges might ease his situation temporarily. But as we pointed out, without a more thorough approach to the underlying problem, he would soon be back in a position where he was incurring charges again.
The bank agreed that, in addition to the refund it had already offered, it would reschedule Mr V’s overdraft debt of £600 at a lower rate of interest, with affordable repayments.
We told Mr V that we thought this revised offer was a fair one. It took proper account of his circumstances and would enable him to break the cycle of charges. Mr V admitted that he had hoped to get a full refund of all his charges. However, he agreed to accept the bank’s revised offer."


The bit in read I have highlighted. A lot of people do come on MSE and assume the first part of the part highlighted, ie all charges would be refunded. At the same time, banks seem to go towards a standard approach rather than the individual approach.

Keep the Link bookmarked cos it is useful to use when looking at Financial hardship cases.

chants1981

Premier wrote: »

If you don't think the bank have treated you fairly or with due consideration to your financial hardship you claim, them take the matter to the FOS.

Afterall, as you say, the worst outcome you'll get is that the FOS side with the bank, but they might not, at least fully ...

:rotfl:thanks premier...its with the FOS right now...so its a suck it and see job lol

chants1981

natweststaffmember wrote: »

So what is your argument to the FOS as to why LloydsTSB are wrong?

i understand what you are trying to say...i will just have to wait for the outcome...i didnt ask for a full refund or anything along those lines...i just wanted someone (FOS) else to look at the claim other than Lloyds.

I just wanted to know whether any1 had had success or failures through the FOS

Premier_2

natweststaffmember wrote: »

Premier, I do have a new quote for you to use, and I hope you do because it is important.
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/83/83-financial-difficulties.htm

Case number 5.

....

That's a useful link and I think substantiates the advice I gave in my earlier post in this thread

However, to those who come to MSE and think they will get all their charges back simply by proving financial hardship, I like to quote the MSE Martin himself so that they are not left mistaken.

It offers to help but not to refund any charges . Chances... moderate

Even if the bank has accepted your word that you’re in financial difficulties or does after you’ve sent in the financial statement form, this doesn’t mean it has to give you your money back, just that it has to treat you sympathetically...

This reinforces almost the first point he makes which is:

"The safest thing to do is plan your finances on the fact you WON’T get a payout, but cross your fingers in the hope you will"

http://www.moneysavingexpert.com/reclaim/bank-charges

natweststaffmember

Premier wrote: »

That's a useful link and I think substantiates the advice I gave in my earlier post in this thread

However, to those who come to MSE and think they will get all their charges back simply by proving financial hardship, I like to quote the MSE Martin himself so that they are not left mistaken.


This reinforces almost the first point he makes which is:

http://www.moneysavingexpert.com/reclaim/bank-charges

We'll both revisit this topic no doubt and I am certain we will do soon. We both might say similar things but in different ways

Mand_x_

Hi, we had a failure from the TSB with the FOS. It came through on Saturday but dont have the actual letter with me today. We have been claiming £3.5k in bank charges since Feb 2009. However it was put on hold and then rejected once the test case had gone through. We did put in a claim for financial hardship in August last year due to being charged over £100 a month on charges which kept us in a cycle of going over the over draft for over 14 months. However they refused the hardship claim. I filled in the forms about 3 weeks ago from someone at the FOS and recieved an acknowledgement letter straight away. But basically they said no. Due to the court case blardy blardy blah and even though in hardship blardg blardy blah that bank have offered to help in that they have agreeded not to take any charges for a 3 month period and that they do see the bank have acted unfairly. A little disappointing but oh well. As Martin said bank on getting nothing, dont feel to let down that way lol x The TSB's are toughys and it seems the FOS are not changing the opinion of the bank either and are on their side.