Problems with Virgin Media!!

Jman316

Dont know if this is the proper forum for this, so my apologies in advance.

Heres my situation.

I have been with Virgin media for donkeys years. During this time i have obviously acquired various customer loyalty incentives i.e £20 for Tv, broadband and telephone line. For added info the telephone line is free calls at all hours to all uk landlines.

So I myself, am moving house. We decided to call virgin media and ask them to transfer the services in my sisters name. I specifically asked Virgin if my services would stay the same. They confirmed that everything would stay the same but my sister would have to pay a one off admin charge of £20.

So imagine my surprise yesterday when we got our first bill yesterday...and we were charged for everything at full price and not the reduced price.

I have called Virgin Media and informed them of my displeasure. Someone from their complaints department will call me regarding this issue in the next few days.

Can anyone advise on best course of action?

hansi

May I suggest you visit http://www.cableforum.co.uk/board/, register and post your question on there. There are people on there who work for Virgin and will be able to help you.:beer:

hansi

You could also try http://community.virginmedia.com/

Jman316

thank you.

paulofessex

But do please let us know how you get on

Jman316

paulofessex wrote: »

But do please let us know how you get on

i will definately post my result here