problems browsing

ben500

I am getting a lot of system crashes lately when browsing, I have both firefox and ie6 installed could this be my problem? I get a white screen and all open windows fail to respond, I cannot close any of the windows no matter how many times I try and end up doing a hard reset as ctrl alt del will not work.
Any suggestions please?

Chippy_Minton

Firefox and IE can co-exist quite happily.

See the Spyware/Malware removal guide - http://forums.moneysavingexpert.com/showthread.html?t=133269

ben500

Thanks chippy but I can't seem to get the ewido thing going I suspect it is because I have already used up the free trial period, I did a scan and it detected 213 infected files but didn't quarantine or clean them.

Browntoa

should do, the 30 day thing is just for the extra's, mines been installed for ages ?????

Browntoa

Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Delete from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Delete (1), if not click on the link and choose Delete from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
  • 
    
• When done, click the Save Scan Report button.
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.

http://www.geekstogo.com/forum/How_to_remove_SpyHeal-t121691.html

ben500

I don't seem to have the options and necessary tabs!

ben500

Great stuff now ewido has crashed!!!!

Browntoa

try it in safe mode

ben500

Browntoa wrote:

Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.

• Click on Scanner on the toolbar.
• Click on the Settings tab.
  • Under How to act?
    • Click on Recommended Action and choose Quarantine from the popup menu.
  • Under How to scan?
    • All checkboxes should be ticked.
  • Under Possibly unwanted software:
    • All checkboxes should be ticked.
  • Under Reports:
    • Select Automatically generate report after every scan and uncheck Only if threats were found.
  • Under What to scan?
    • Select Scan every file.
• Click on the Scan tab.
• Click on Complete System Scan to start the scan process.
• Let the program scan the machine.
• When the scan has finished, follow the instructions below.
  IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
  • Make sure that Set all elements to: shows Delete (1), if not click on the link and choose Delete from the popup menu. (2)
  • At the bottom of the window click on the Apply all Actions button. (3)
  • 
    
• When done, click the Save Scan Report button.
  • Click the Save Report as button.
  • Save the report to your Desktop.
• Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.

http://www.geekstogo.com/forum/How_to_remove_SpyHeal-t121691.html

Bear with me I'm going to reboot and come back when I can restart ewido. Thanks

Browntoa

if that still does not run can you do a hijackthis log for me as described here

http://www.tomcoyote.org/hjt/

and post it back on here

ben500

I obviously have the wrong product installed I have antimalware is this the same program?