Really need your help.......I don't have a clue

xxlaurissaxx

Really embarrassed as I dont have a clue about anything techie but really need advice

Recently my laptop has been playing up... It's really slow when I am going online, e.g if im coming on here, ebay or facebook it takes a good few minutes just to load, its freezing a good few times a night now for about 5 minutes each time. Could this be a virus?

I have tried reading the virus sticky at the top but its all confusing me. whats a cookie? and a cache? I noticed someone has advised someone to clear these?

I hav also noticed that it looks like there are things in the recycling bin, but once I double click on the icon, its showing as nothing in the recycling bin, I clicked on empty the recycle bin and it came up "Are you sure you want to delete Windows"?:eek:
Is this normal?

Also, when hovering over the wee icons on the bottom right hand corner when battery etc is I notice there is something saying
"Spybot-SD Resident 131884 processes blacklisted
283740 known ratings available"

does anyone know what this is? Also, how do I check if I have the protection thing?


Many Thanks

xxlaurissaxx

totalsolutions

Sounds like a laptop you have been given or acquired then ?
Each question will take ages to sort, and give you hours of training to bring you up to speed.. and time you nor I have, its a long road. There are programs on there running that you don't seem to know haw they got there, and the slowness.. I would restart from a clean install of Windows for a start and take it from there.

xxlaurissaxx

No its my OH's but he doesnt have a clue either, so I thought I would ask on here.
Whats a clean install of windows? How do I do that? xx

macman

Is it only slow online, or slow at everything else too (for example to open a Word document, copy a file etc)?
Who is your ISP? Test your line speed and post the result.
https://www.speedtest.net.
Have you got an up to date antivirus program installed, if so which one?

DCFC79

Before you do a reinstall is there anything you want to keep thats on the laptop eg photos, music, documents etc

Aiadi

I would keep a backup of all your data (documents, pictures, videos.... etc) that you have created since having the system and then, as the other suggested, perform a clean and fresh install of the operating system as it seems clogged with lots of stuff (if not even infected with malicious software) that are running it slow.

The first question is have you got somewhere to back your data up onto? and the second is have you got the operating system disc or a system recovery disc available?

MadTechie

Personally I would clean it up!
as from a clean install you may need drivers ie graphics card/network etc

as for a clean up
First thing you need to do is
1. get a good anti-virus even on a trial basis and do a full scan,
once that's done,
2. run scan disk (My Computer -> Right click C Drive and select properties, tools tab click check/scan now)
3. go to control panels and uninstall what you don't need,
4. do a disk cleanup (My Computer -> Right click C Drive and select properties, general tab click disk clean up ..wait... tick all click ok)
5. remove un-needed start up items (start->run->msconfig->startup(tab) - untick whats not needed).
6. (you may want to skip this or ask for more details)remove un-needed services. (start->run->msconfig->services(tab) - tick hide non-microsoft services and then untick anything you don't need).
7. defrag your drive (My Computer -> Right click C Drive and select properties, tools tab click defragment now)
at this point your PC could be running smoother
8. clean up registry + defrag registry

Donnie

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When completed, if anything is found choose 'Remove Selected'. Once completed, reboot and then run a Full scan.

You can post the log produced here if you wish.

Next, download, install and run CCleaner. Choose 'Run Cleaner'.

Next , see how much space is left on your C drive and let us know.

Once you have done that you can follow MadTechie's advice from 1 - 7.

aliEnRIK

Turn off Spybots 'TEA TIMER' mode ~
Open Spybot
Change Mode (Top) to ADVANCED
Select TOOLS then RESIDENT
UNTICK 'Resident TEA TIMER' (Leave 'SD Helper' TICKED)


Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)