Virgin Media - being a complete pain changing DD details

dizziblonde

Simple request you'd think... "I'm moving bank account, I'd like to change my direct debit over"... oh no. I've been trying to do this for pushing a month now - they STILL haven't done it.

Fair play, they already requested one payment from my old account (I'd kept it active just to cover that sort of circumstance), but every other company I called told me "oh yeah that payment's in the system, things will switch over after that one's gone out"... Virgin - I'm onto about the 5th phonecall and about to fire off the second letter in an attempt to get this done.

It's the last flipping DD I need shifting over before I can start to wind down my old account completely (apart from the GTCE who just offered to charge me twice and refused to change it altogether)!

tafer2uk

I can empathise with you. I noticed a descrepancy on a few bills, so I called them to check, they acknowledged that they had made an error on February's and so I asked for a detailed breakdown for January and Decembers bills. This was in February, several phone calls and I still hadn't received them, my last call they tried to convince me that it could take up to 8 weeks to receive them.:mad:. That was news to me as the first two advisors quoted 7 working days.

Unhappy I sent off a webform complaint nearly two weeks ago, they quote a turnaround of usually 3 days to respond, never had the courtesy to reply. So I sent a 2nd complaint off 5 days ago and still no answer. If by Thursday I still haven't had any joy, I'm going to go to fire off an old fashioned letter too.

I really want to switch provider but find that their fibre optic broadband is essential for my needs, thus leaving me feel trapped. Grrr!!