Blocked startup programs

ClaireLR

I was hoping someone could help me with this.

I have malware bytes anti-malware installed onto my laptop and have done for sometime, never had any problems with it until recently. Basically someone in our house has been looking at *ahem* dodgy websites , and now everytime I start the laptop up a little icon appears in the corner saying Windows has blocked some startup programs. When I double click on it, it says (amongst other things) show or remove blocked startup programs. I've clicked on that, found the malware program, but then I don't know how to remove it from the list (so thats its not blocked)

I don't know if it's connected (I suspect so) but since this has been happening my laptop has been running VERY slowly, and I've just tried to log onto a webpage and its still (15 minutes later) trying to load it. My antivirus is up to date so this is the only other thing I can think of.

If anyone could help me sort this out I would be very grateful! :beer:

zartub

see if you can do a scan from here http://housecall.trendmicro.com/uk/ this should find and clear your nasty

ClaireLR

Thank you should I choose the 32 bit or the 64 bit?

custardy

ClaireLR wrote: »

Thank you should I choose the 32 bit or the 64 bit?

whatever you have,most likely 32 bit

what windows version do you have?

ClaireLR

custardy wrote: »

whatever you have,most likely 32 bit

what windows version do you have?

I don't know! Sorry, I'm not very techy, hence the need for help! Is there a way of finding out?

Incidentally, I've run the scan and it's all come back clear

custardy

ClaireLR wrote: »

I don't know! Sorry, I'm not very techy, hence the need for help! Is there a way of finding out?

Incidentally, I've run the scan and it's all come back clear

if its windows 7 or probably vista go

click the start buttion/windows symbol
click control panel
click system and security
click view amount of RAM & processor speed

this will bring a box up with the info you need

when you know get back and we can look at sorting the start up progs

ClaireLR

Thank you

The RAM is 2.0GB. Processor says Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz 1.87GHz.

I have absolutely no idea what this means!

Thanks for any help you can give me

debitcardmayhem

ClaireLR wrote: »

Thank you

The RAM is 2.0GB. Processor says Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz 1.87GHz.

I have absolutely no idea what this means!

Thanks for any help you can give me

Hi Claire,
sadly the info needed is the Operating system bit and system type eg Windows 7/Vista/Xp and 64 or 32 bit