Contact details for MD of Dunelm Mill Direct

debbers

I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her. However Customer Services seem to be unwilling to pass my correspondence on or give me details. Any help would be much appreciated.

jdturk

How far have you gone height wise in regards complaints?

elsien

Will the chief executive do?

http://www.dunelm-mill.com/webapp/wcs/stores/servlet/StaticPageDisplay?storeId=10551&identifier=dunelm_car_CEO&brdcrmb_trail=dunelm_car_home|dunelm_car_HOroles&langId=-1&catalogId=10051

Head office:
Dunelm (Soft Furnishings) Plc
Fosse Way, Syston
Leicestershire
LE7 1NF


Google is your friend.

angel.cake_2

Unfortunately, as with most companies, they have their procedures for complaints and the MD would be an absolute last resort.

If I was in their position, I would not be risking my job by handing out his contact details either.

I think you need to go through their procedure initially if you have not already done so....

jdturk

elsien wrote: »

Will the chief executive do?

http://www.dunelm-mill.com/webapp/wcs/stores/servlet/StaticPageDisplay?storeId=10551&identifier=dunelm_car_CEO&brdcrmb_trail=dunelm_car_home|dunelm_car_HOroles&langId=-1&catalogId=10051

Head office:
Dunelm (Soft Furnishings) Plc
Fosse Way, Syston
Leicestershire
LE7 1NF


Google is your friend.

Because that mail won't be forwarded straight onto the manager of whatever store you are complaining about!

emmell

My husband is a Managing Director (not retail) and all his emails go to his pa, to be forwarded on to the relevant departments, otherwise they could go unanswered for weeks as he spends a lot of time abroad on business.
ML.

pendulum

debbers wrote: »

I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her.

That's because what you have to say isn't important enough for him or her to hear it. Managers lower down the ladder deal with day to day running and individual complaints so you should address your concerns with them.

Freddie_Snowbits

Why wait, me and the boys down the Dog and Duck are most conciliatory in or negotiations with numpties. PM me and we will whip round there and give them nuisance for the grief they have caused you. Or normal charges of £500 can be added to your account and payment terms are immediate.

WTTM

debbers wrote: »

I am trying to obtain contact details for the Managing Director of Dunelm Mill Direct as I would like to discuss my recent "customer service" experience with him/her. However Customer Services seem to be unwilling to pass my correspondence on or give me details. Any help would be much appreciated.

How important do you consider yourself to be that you feel a MD is going to listen to you making a customer complaint ?

You make yourself look silly and all high and mighty with your post.


MOMENT

fedup_in_droitwich

according to their website these people are who you need to be talking to- Unless some knows any differently?

Will Adderley Chief Executive "Our can do attitude makes us different"

Louise Barltrop Communications Manager "Communication is everything. & We’ve started looking at doing things differently."

Included Quotes from them are on the Dunelms website

Equaliser123

fedup_in_droitwich wrote: »

according to their website these people are who you need to be talking to- Unless some knows any differently?

Will Adderley Chief Executive "Our can do attitude makes us different"

Louise Barltrop Communications Manager "Communication is everything. & We’ve started looking at doing things differently."

Included Quotes from them are on the Dunelms website

Are you able to talk me through why you have just registered and with your single post to date resurrected a thread from 2 weeks ago?