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vodafone aaargh don't go near them
slopemaster
Posts: 1,581 Forumite
I should have known better as I've had trouble with them before, but they came up on a search as having the nearest mobile tower to my house so I ordered a PAYG dongle from Vodafone (on next-day delivery).
After 3 or 4 days, no dongle. Mailed them and they said, oh, sorry, out of stock.
But hadn't bothered to tell me!
So I cancelled the order, but had no reply.
Lo and behold, a week later they send an automated e-mail to say they are sending the dongle. I reply to say, I have cancelled this order. They still don't reply. Dongle turns up, I refuse to accept it so it will have been returned to them.
i mail them again saying have refused to accept it, do not charge me, but still no reply from them.
Now, another week on, guess what - they have debited my card.
Mailed them again - no reply.
disputed the transaction with my bank - awaiting their reply - unfortunately
it was debit card but smile are normally pretty good.
Meanwhile, I have had my Three dongle for 3 weeks and it works great - very pleased with it.
After 3 or 4 days, no dongle. Mailed them and they said, oh, sorry, out of stock.
But hadn't bothered to tell me!
So I cancelled the order, but had no reply.
Lo and behold, a week later they send an automated e-mail to say they are sending the dongle. I reply to say, I have cancelled this order. They still don't reply. Dongle turns up, I refuse to accept it so it will have been returned to them.
i mail them again saying have refused to accept it, do not charge me, but still no reply from them.
Now, another week on, guess what - they have debited my card.
Mailed them again - no reply.
disputed the transaction with my bank - awaiting their reply - unfortunately
it was debit card but smile are normally pretty good.
Meanwhile, I have had my Three dongle for 3 weeks and it works great - very pleased with it.
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