Dyson repairs £69

jaymac_2

OH killed our Dyson last week so he phoned their service people who said the motor was probably dead. They came out to "service" the machine which costs a standard £69. For that we got a new motor, new cable, new handle, new wheels, new brushes, new sole plate...in fact I think the only original bit left is the bit where the dust collects. Well worth it if you have a poorly machine.

Mel1979a

I have used this before. They have a 2 tier pricing - Its £69 if you need a new motor and £35 if you don't - You still get a full service though!

snugglepet20

Worth noting that if your dyson is under 5 years old and something breaks they will send new parts out in the post for free if you ring them up.

iieee

snugglepet20 wrote: »

Worth noting that if your dyson is under 5 years old and something breaks they will send new parts out in the post for free if you ring them up.

Really? The pipe burst on ours when it was 2-3 years old and we had to pay for the replacement.

I'm hoping to get ours serviced - still working but suction isn't great - would love to know how to get it done for £35 as the website only mentions the £69 charge?

neilmcl

Try ringing them up and see what they say.

Ellie2758

Hm, if that is the case why was I charged £69 for a service that only involved a new brushbar? Also, i had PAID for a new hose thingy that goes underneath the machine only a couple of weeks earlier, cost about £7, and they wouldnt even take that off the price of the service :mad:

Mel1979a wrote: »

I have used this before. They have a 2 tier pricing - Its £69 if you need a new motor and £35 if you don't - You still get a full service though!

snugglepet20

I have the DC20 stowaway one and I have broken various bits of it about 5 or 6 times. They just sent me new free parts when I rang up and asked for them. I guess if they send a person to fix it then they charge you so you need to just ask for the parts if you know what is wrong.

Jimbo333_2

Agreed, the aftersales service is awesome- if you phone them asking for help with your vacuum cleaner/Dyson (DO NOT SAY HOOVER!) and they think you can just swop the part yourself, they'll usually send it out free.

neilmcl

As long as you're within the warranty period, surely.

sarah1972

Jimbo333 wrote: »

Agreed, the aftersales service is awesome- if you phone them asking for help with your vacuum cleaner/Dyson (DO NOT SAY HOOVER!) and they think you can just swop the part yourself, they'll usually send it out free.

The after sales is awesome because they are so used to there machines going wrong!!

I had 3 dysons and all of them stopped sucking up after a while and were generally poor.

5 of my friends so far have binned there dysons for poor suction so I have now opted for a Vax vacuum that comes with a standard 6 year warranty and is so much more powerful than any other Dyson I have used and I have used quite a few being a key hold cleaner.

neilmcl

I've got a DC07 from about 8 years ago and it's still going strong.