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R.B.S charges

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I wrote to the Royal Bank Of Scotland last year and was accepted under financial hardship.
I then received a letter in Jan 2010 stating that my account had been running a bit better and they were passing control back to my own branch but "as a gesture of goodwill had re-paid my charges", this is now April and I still have had no charges re-paid, which amounted to @ £2500, and despite contacting the branch, head office, e-mailing and writing to them I am being blanked.
I don't know what to do next, we really need that money back to help us out of hell .!

Comments

  • jordie1979 wrote: »
    I wrote to the Royal Bank Of Scotland last year and was accepted under financial hardship.
    I then received a letter in Jan 2010 stating that my account had been running a bit better and they were passing control back to my own branch but "as a gesture of goodwill had re-paid my charges", this is now April and I still have had no charges re-paid, which amounted to @ £2500, and despite contacting the branch, head office, e-mailing and writing to them I am being blanked.
    I don't know what to do next, we really need that money back to help us out of hell .!

    Do you still have the letter promising a full refund?
    I would say that you should approach the FOS.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
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