BT 'Unlimited Weekend Plan'

joegib

Hi,

My landline service has been provided by BT for over 30 years at my address and I have never:

(a) accepted invitations from BT callers to change my calling plan,

(b) received any written notice that my 'contract' was coming to an end and would be automatically renewed.

I've always assumed, therefore, that my 'contract' was a 'legacy' rolling contract that did not involve a fixed term commitment. In other words, I think I am free to cancel the service or migrate without penalty.

I now want to change my provider — I'm looking at O2 (when they go live) or the Post Office. However, I've seen plenty of horror stories on this site about people who have unwittingly been locked into 12 or 18 contracts by accepting additional services. I'm therefore slightly nervous about making the change so I'd appreciate some comfort about the contract position.

According to my phone bill I'm on the 'Unlimited Weekend Plan'. Looking at the contract terms for that plan here:

http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentFooterPopup.jsp?pagecontentfooter_popupid=24641

— I am not a 'new customer' so I am not subject to the 'minimum term of 12 months'. I'm therefore free to cancel migrate without penalty.

I'd be grateful if someone knowledgeable about BT plans could confirm that, please.

Joe

BT_company_representative

Hi joegib,

I guess the only way we can confirm this for definite is by checking your account, so if you want email me your BT account details (my email address is against my profile) and I'll confirm.

Thanks,

Stephanie
BT Support

fjsfjs

I am a BT Customer who has left a 12 month contract, with a view to moving to another provider, such as O2.

The BT web account says 'Unlimited Weekend Plan - 12 month contract', even though I am no longer on contract. I have confirmed with BT that this only applies to new customers. The wording is misleading, however.

I have therefore complained to OfCom about the wording. There are more legacy customers, to whom this does not apply, than new customers. No reply yet.

The other issue in your situation is the BT statement that 14 days notice by email must be given 'of cancellation'. Does this mean when changing provider?

In the past I just changed provider, and they sorted out the details, which is the way the market is supposed to work.

mrtom21

Wow, even though you are out of contract you complained to Ofcom about the 'wording'? I thought Ofcom had better things to deal with that seems OTT and unneeded.

DVardysShadow

mrtom21 wrote: »

Wow, even though you are out of contract you complained to Ofcom about the 'wording'? I thought Ofcom had better things to deal with that seems OTT and unneeded.

Disagree. There is too much confusion marketing going on and Ofcom are doing nothing about it.

Heinz

DVardysShadow wrote: »

Disagree. There is too much confusion marketing going on and Ofcom are doing nothing about it.

Agree - but Ofcom won't.

joegib

Well, I've scoured my BT web account pages and the PDF image of my last bill. Unlike 'fjsfjs's situation there is no reference to a '12 month contract' at all so I'll proceed on the basis I'm not under this commitment. (Thanks for your offer Stephanie (BT), but for various reasons I'd rather not approach BT directly at the moment).

Thanks all for your helpful comments.

Joe

unclepotter

I have just gone onto the BT weekend plan.I have been told conflicting information about what calls you have to make to keep getting the free caller display and 1571..

Bt Indian support have said 2 chargeable calls a month must be made.

A friend of mine has said 1 chargeable call and 2 free calls must be made.

Can someone give me the correct info please.

molerat

2 chargeable or inclusive calls per month. The only calls I make via BT are at weekends at 0p and do not incur any charges.

mobile48

I am also a BT Unlimited Weekend customer having been with BT since before 1996 and remained on my orginal contract.

BT informed me the notice period is 7 days.

Was anyone on a BT Unlimited Weekend Package charged late payment fees before 28th February 2010?

If so I will post more details on this matter.

Does anyone on BT Unlimited Weekend Package have a copy of the contract changes sent out in February 2010. I am progressing a complaint and need to see these - BT will not provide them to me.

mobile48

If relation to my questions in the previous post these only apply if you are on an very old BT contract and never signed a 12 month contract (like me or the original poster).

I have a dispute with BT over late charges applied without notifying me of this change to my contract - one of the later BT responses were all customers had been informed earlier this year around the same time I was escalating the complaint. I need to see this notification as I did not get one (I may post the reason BT gave for this later). I also have concerns charges were being made prior to this notification being sent out.