Debenhams

squidge60

Be warned maybe people know on here but i didnt that if you buy childrens clothes (online no idea on anything else)that are less than half price in the sale and want to return items, to the shop ,Debenhams want to put the refund on a gift card .:mad:

FatAndy

Legally, unless the clothes are faulty, there's no obligation for Debenhams to give you a refund at all so by giving you a giftcard they doing more than they are required to do. Some places wouldn't give a refund at all.

Ivory_Tinkler

This has been debenhams policy for a while now - there were signs up by the tills but I don't know if they still have them now.

squidge60

Ivory_Tinkler wrote: »

This has been debenhams policy for a while now - there were signs up by the tills but I don't know if they still have them now.

They did have signs behind the till in the shop but there is nothing on their website to say this, so when i ordered i didnt realise. Being as its childrens clothes that can/do vary in size i wouldnt have bothered tbh had i known.:(

missymugwump

OP


You say in brackets that "if you buy them online"

If you bought online you are protected under distance sellings regs and may have a refund by law

jdturk

missymugwump wrote: »

OP


You say in brackets that "if you buy them online"

If you bought online you are protected under distance sellings regs and may have a refund by law

Only if returned within the first 7 working days.....

Mupette

Buying clothes instore for DS a fair few months back,
I think it was black trousers for school, but got them home and the size was definitely not what it claimed to be, took them back and all i got was a gift card, BUT there was no sign around or near the tills. Still got the gift card too

wealdroam

jdturk wrote: »

Only if returned within the first 7 working days.....

You only have to notify them of your intention to return the goods within seven working days, starting with the day after delivery.

You have 30 days to actually return the goods.

jdturk

wealdroam wrote: »

You only have to notify them of your intention to return the goods within seven working days, starting with the day after delivery.

You have 30 days to actually return the goods.

You are correct!

bcl999

It's not just children's clothes - it applies to menswear too. The assistant I had the last time I returned an on-line order in-store seemed pretty determined I shouldn't get a refund, just a gift card but she called her superior over who authorised a refund. I think it's only for in-store pruchases that this rule appies.