csl deliverly

missgaynorb

I ordered my couch on 31st dec 09 and was givin 12 week delivery wait,i was then givin a date of the 8th april for my couch to be delivered. I then got a call stating they couldnt deliver till 14th, then today i received another call they cannot deliver till the 17th april as they cargo is stuck in france cause of strikes.... What are my rights?

custardy

well what do you want
if the item is stuck then its stuck
do you want to cancel?

missgaynorb

I would like my couch to be delivered when its meant to,thats the whole reason they give you the 12 week wait so they can back themselves up.... If you've got nowt positive to say then don't reply.......

sarahg1969

If you were happy to wait till 8th April for delivery, an extra nine days won't hurt. It's out of CSL's control, anyway.

You could, if you want to, write to them, telling them that time is of the essence and giving them a deadline for delivery. Obviously, you need to be reasonable, bearing in mind they have now given you a date of 17th April. How about writing, telling them that the suite must be delivered by, say, 24th April?

sarahg1969

missgaynorb wrote: »

I would like my couch to be delivered when its meant to,thats the whole reason they give you the 12 week wait so they can back themselves up.... If you've got nowt positive to say then don't reply.......

To be fair, custardy was helpful - he asked what you want to happen.

Obviously, wanting it to be delivered on 8th April is pointless - it won't happen, and they've explained why.

Darksun

Did you pay a delivery charge? You may be entitled to a full or partial refund of that if you did. Otherwise, you can cancel the order outright under the DSR (assuming you ordered online/over the phone rather than in store).

custardy

missgaynorb wrote: »

I would like my couch to be delivered when its meant to,thats the whole reason they give you the 12 week wait so they can back themselves up.... If you've got nowt positive to say then don't reply.......

as you wish,unsubscribed