Warranty sticker vs. legal rights

Jeddy

Hi,
My PVR was playing up and from forums I knew the problem was the hard drive (and a very well know problem too) so I replaced the hard drive and it works fine again. I then found out that the PVR had a 2 year warranty rather than the 1 year I thought. Needless to say when I subsequently contacted the company I bought it from they say I've voided the warranty by breaking the warranty sticker. That I can't argue with.
However I'd argue, regardless of warranty stickers I still have consumer rights to fall back on, and a product costing this much should not have a hard drive fail within 18months. I've not opened up the hard drive (where the problem is) so surely they should at least partially compensate me for a new hard drive under consumer rights?

Any sound legal advice or precents would be of interest before trying taking them to small claims.

Thanks.

jdturk

Under the sale of goods act after 6 months of use it is down to you to prove that there is an inherent fault with the product rather than the retailer you bought it from.

You should be contacting the retailer as your contract is with them and not the manufacturer and if they try and fob you of telling you to contact the manufacturer you need to remind them that the contract is with them!

Dick_Van_Dyke

Not a chance you will get this now as you would need to prove you didnt cause it and I doubt anyone will back you on this knowing you opened it up yourself and put parts in as no one can verify the condition or integrity of the parts or process.

jdturk

!!!!!!_Van_Dyke wrote: »

Not a chance you will get this now as you would need to prove you didnt cause it and I doubt anyone will back you on this knowing you opened it up yourself and put parts in as no one can verify the condition or integrity of the parts or process.

This is highly likely

Darksun

Well, if you say it's a 'well know problem', it shouldn't be too hard to show that it's a manufacturing problem. Just forget about the warranty and make use of the SOGA in any correspondence.

Esqui

You should have given the retailer the opportunity to repair before replacing the hard drive yourself.

They are under no obligation to even offer you a penny for your expense.