Citibank £25 charge

enigma368

Hi,

I had £240 in my citibank current account that I needed transferred to my Lloyds TSB account. I initiated a transfer of the amount on citibank.co.uk but it didn't go over immediately so instead after a day I withdrew the money from an ATM and deposited it in my TSB account myself.

Now citibank have charged me a £25 fee for unpaid SO/BP, because the £240 was not available for the transfer I had initiated.

Do I have any cause for recourse here or do I simply have to pay the fee? Are they going to charge me an unauthorised overdraft fee of top of this as well as the £25 fee puts me in credit?

What should I do?

natweststaffmember

enigma368 wrote: »

Hi,

I had £240 in my citibank current account that I needed transferred to my Lloyds TSB account. I initiated a transfer of the amount on citibank.co.uk but it didn't go over immediately so instead after a day I withdrew the money from an ATM and deposited it in my TSB account myself.

Now citibank have charged me a £25 fee for unpaid SO/BP, because the £240 was not available for the transfer I had initiated.

Do I have any cause for recourse here or do I simply have to pay the fee? Are they going to charge me an unauthorised overdraft fee of top of this as well as the £25 fee puts me in credit?

What should I do?

If this was your first charge then ask them if they are prepared to do so

enigma368

Just in case anyone else gets in a similar situation: I went into a citibank branch and explained what happened and the £25 was refunded a couple of days later .

Always better doing these things in person.