* Fed up with Windows Mail junk filter amnesia *

PhylPho

My Windows Mail has always worked without a problem (OS is Vista Premium x32). WM is properly configured and the PC is virus / malware free. Recently, however, WM's junk mail filtering seems to have lost the plot where inbound correspondence from one address is concerned.

The address is that of a tech-related Internet forum. The sender's address is always the same. The content is plain text. No images are ever included in messages. Or attachments.

On average, around a dozen emails a day are received from this sender. They either relate to new articles on the site, or updated comments in whichever community sections I may have subscribed to.

Last week, Windows Mail began dividing up this inbound mail. During the course of the day, half would be appear in the inbox. The other half I'd have to retreive from the Junk E-mail box. The headers of a junk-filtered email would be identical to those of a non-filtered email.

The Windows Mail menu bar displays options to Create Mail / Reply / Reply All / Forward / Print / Delete / and Not Junk.

All options are 'live', but the facility to mark mail as 'Not Junk' is not. It's greyed out.

However: the WM Junk box still provides options to "Add Sender to Safe Senders List" and "Add Sender's Domain to Safe Senders List".

Methodically, therefore, I've gone through each message in the Junk box and clicked the "add sender / sender's domain" to the safe list. And unblocked each message, one by one.

But it's not making a scrap of difference.

Windows Mail is continuing, every day, to allow one email through but block another with exactly the same message line, from exactly the same sender.

This really is getting tedious.

Microsoft has been of no help. It advised installing the Windows Mail update of March 10th and then, when the update was in the process of being installed, stopped the installation on the basis that "this update is not appropriate to your system".)

Advice appreciated as to:

(a) why WM should suddenly have started acting up like this in regard to only one correspondent and

(b) why WM seems incapable of saving the preferences I keep repeatedly registering with it -- does this have something to do with the dead status of the 'Not Junk' marking facility?

(NB: I don't wish to install a new mail client / different Internet browser at this stage, thanks: I'd rather get to the bottom of what's going wrong with Windows Mail. )

rsykes2000

I get the same, it always marks Martin's email as spam, even though it is safelisted.

PhylPho

Thanks for that -- glad I'm not alone.

But that only deepens the mystery.

There must be *something* wrong somewhere with Windows Mail for it to be behaving like this.