Insurance renewal - Sheila's Wheels or Esure?

anniebea

Ive just had my car insurance quote and nearly fell off my seat. I was insured by Allianz through the AA last years policy was £375. This year my renewal is through Zenith and it £555 which is a bit of a hike.

I have found two quotes Esure and Shielas Wheels for around £ 380.

Anyone have any experience of these companies re claims etc. The reason I ask is that 2 years ago I had a nasty accident. ( not my fault) I was insured with Allianz at the time and there claims service was exceptional.

I HOPE i never have another accident...... but I would rather pay a bit more for a company that does provide good service, should I ever need it.

So if anyone has any dealing with either of these I would be please to know, good or bad.

huckster

Sheilas Wheels and Esure are the same company. I would not recommend these people as judging by many comments online, customer service is an opitional extra.

My advice would be use a decent local Insurance broker (not Swintons) to look for you. Often brokers can find competitive quotes with good Insurers and you have the back up of the broker, should you experience any issues.

stevemarsh1976

Sheilas Wheels is just a different brand name for Esure so essentially the same company. Sorry I know little about there claims service.

justontime

I was very unhappy with Sheilas Wheels, their admin and response to enquiries was very poor, the people who answered the phone were dreadful. I took my policy away from them.

anniebea

Suppose the other side of my question is which insurance companies would people recommend from a Customer Service Point of view.

Thanks

stevemarsh1976

From a customer service point of view without doubt a local broker, brokers exist because of the service they provide and regardless of which insurer they eventually place you with the broker would always be your first point of call.

dunstonh

Suppose the other side of my question is which insurance companies would people recommend from a Customer Service Point of view.

local broker every time.

Internet/direct focuses on price not service. Local brokers focus on service and not price (although the difference is not always as much as you would think. Indeed, in some cases it can be cheaper with some insurances).

Carey77

I've not been with them myself but my collegues wife had horrendous experience with Sheila's Wheels I would avoid.

SillyOldReg

I've just renewed my insurance with Admiral after a bit of a trying time with Direct Line.

I've negotiated the price down to less than £1000 for 4 cars! I appreciate that you may only wish to insure one car but you might want to consider talking to them rather than using the internet.

I found them very helpful, and I think 'new' business for them is taken into account too.

Good luck and I wish you well.