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Laptop - possible virus

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Comments

  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Are there no other microsoft updates to install?
    :idea:
  • Steve_xx
    Steve_xx Posts: 6,999 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    aliEnRIK wrote: »
    Are there no other microsoft updates to install?
    There were, but now he's got them all it seems.

    Laptop is still problemous when opening his emails in MS Outlook 2003, ie it 'hangs'. The only way to get out of that situation is for him to hold down the on/off button until it pwers down and then reboot.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Can you please run through the problem?

    Does it 'hang' as soon as its opened (ie, nothing at all can be selected)

    Googlemail is fed to it now? Has it 'hanged' ever since its been sent to outlook?
    :idea:
  • Steve_xx
    Steve_xx Posts: 6,999 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    aliEnRIK wrote: »
    Can you please run through the problem?

    Does it 'hang' as soon as its opened (ie, nothing at all can be selected)

    Googlemail is fed to it now? Has it 'hanged' ever since its been sent to outlook?
    No it doesn't, it gives him about 40 seconds in which to click and view individual emails, but these are not the new emails, they are existing ones. As soon as it starts the send/receive process, that's when it hangs.

    Googlemail's been fed to it for a good while now and it's been working ok. started acting up this past few days.
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    personally id remove the account before it attempts to reload

    Then take from there
    :idea:
  • Steve_xx
    Steve_xx Posts: 6,999 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Thanks for your help with this one.

    He's decided to reset it back to factory standard and it seems to be ok now. He decided not to use MS Outlook as the email client, instead opting for Virgin mail as the client. That seems to be operating ok.

    However, there is stll a notably long time between shutting it down and it actually shutting down. I looked around on Google and it seems that this is common with Vista and there is a suggestion that it might be cured by adjusting a setting in the registry that defines the amount of seconds before it is forcibly shutdown.

    Then I came across the following link that describes how to activate a listing of what is shutting down on exit. Would you have a look at this and let me know what you think?

    http://www.goitexpert.com/general/slow-windows-vista-shutdown/
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Give it a go if you wish. It should simply give a report on whats happening as it shuts down
    :idea:
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