Stains on used clothing, as a buyer how do you handle it?

lindseykim13

This drives me nuts it's happened 4 times in the last month or so, low items so not worth sending back as you still loose out on the return postage.
I just got a boden dress for my daughter described as immaculate only worn once, it was covered in stains 7 actually. The seller said she was lost for words at why i'd complained!
It cost me £16 hardly cheap. But love the design and would rather try to remove the stains myself, the point is though you buy something for that price you don't expect to have to mess about washing and de-staining things and from the rude replies she deserves a neg right now. I'll see if her attitude changes but she practically called me a lier:mad:

Techno

When I first started e-baying I found that most buyers and sellers were what could be described as 'amateurs' but were generally upfront and honest. Now there are so many people (buyers and sellers) who are trying to rip others off(mis-describe, 'forget' to mention stains or rips or send different items back (get a new phone but send an old broken one back)) or who have ridiculous expectations (take a week to pay then expect it the next day) that it is putting a lot of us amateurs off which is a shame as it used to be a great way of getting rid of my clutter.

hermum

I wouldn't expect to receive a stained or ripped item of clothing, nor would I sell anything like that & if I hadn't noticed something wrong with an item I sold I would ask for it to be sent back & refund all postage costs. If it were a low priced item I would ask buyer to email a picture of damage, to make sure they weren't pulling a fast one & then refund the full cost inc p&p. What they do with it after refund would be up to them.
If you buy in a charity shop you can check for damage, on ebay you are reliant on everyone's honesty.
I would leave neg for a seller who didn't want to refund or help put things right.

Louisdf

Did the seller post it recorded delivery? If not, claim INR. Why should the buyer have to pay for the seller's carelessness?

Mumolulu

Louisdf wrote: »

Did the seller post it recorded delivery? If not, claim INR. Why should the buyer have to pay for the seller's carelessness?

:rotfl: oh come on, thats ridiculous, they know I received it because I emailed about the stain....INR is item not received isn't it?

I'm not that dishonest.

theonlywayisup

Mumolulu wrote: »

:rotfl: oh come on, thats ridiculous, they know I received it because I emailed about the stain....INR is item not received isn't it?

I'm not that dishonest.

Thankfully most buyers/sellers on Ebay are honest. Unfortunately on fora like these we only too often see the dishonest.

Well done you. :T

luvvlyjubbly

As it's a low price item, i would suggest you tell the sellers you will take the items to the charity shop as they get cash for recycling unwearable items (rags) and will count your losses and accept half price.....then leave pos or neutral feedback. I know you lose out, but its better than nothing. If they won't agree then leave a negative.

u1bd2005

But think about it. If you buy something from a shop in the high street and then return it, the shop wont pay your bus fare/petrol to return it, so why should the seller pay the return postage?

The seller is going to be out of pocket if they do, if you open a claim then the buyer has to pay return postage, why should it be any different if you settle without a claim?

And before people start guessing that im a seller, I'm just a casual ebayer who buys/sells on the same account, and i probably buy a bit more than i sell.

Also the seller should have the full number of item/s that were sold in the transaction before the buyer recieves any refund (unless the buyer and seller have reached a part refund agreement beforehand)

edit: though i have to agree if it is a blatant misdesription such as not mentioning or showing pictures of blatant marks, then they probably deserve a neg after the above has been sorted.

iieee

u1bd2005 wrote: »

But think about it. If you buy something from a shop in the high street and then return it, the shop wont pay your bus fare/petrol to return it, so why should the seller pay the return postage?

The seller is going to be out of pocket if they do, if you open a claim then the buyer has to pay return postage, why should it be any different if you settle without a claim?

Yes but for a more accurate comparison, if you buy something from an online shop, you usually are sent a returns label with the item allowing you to return it at no cost.

And as to your other point, if it's the seller's mistake in not describing an item properly, then of course they should be the one to pay to fix the problem. Why should a buyer have to pay for a mistake that wasn't theirs? (I am aware this isn't enforceable via paypal - but it's what a "good" seller should do IMO.)