Ripped off by this website and need advice

SharonP_2

Hi,

I ordered a part for my laptop from this web site: ukeyboard.co.uk

I paid £30.20 and £16.00 P&P for 3-7 business working days delivery. The item came 9 days later. The part was missing a piece, I emailed the site requesting an address to return the item, they have ignored my request.

The part was ordered on the 21.03.10 and it arrived on the 01.04.10. The site changed the photo, a google cache of the site on the 20th and 24th March 10 shows the item fully but on the 1st April only part of the item is showing in the photo.

When the item arrived it came from China which I did not know....I knowI have rights under the distance selling regs but what do I do if they will not answer my mails.

I dont want others to endup in the same boat as me with this site, and I am sure I am not the first person who has been ripped off by them.

I have contacted nominet as the domain name is registered to a non-trading individual but obviously they are trading. Hopefully Nominet should make them change it and list an address that I can then contact.

Has anyone got any ideas of what I can do next. I am very doubtful I will get a refund as I paid via Paypal with funds in my paypal account, I did contact paypal but they are not interested either.

tripled

Their website is not compliant with consumer law, contact trading standards.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

gordikin

tripled wrote: »

Their website is not compliant with consumer law, contact trading standards.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

It came from China!

tripled

gordikin wrote: »

It came from China!

Doesn't necessarily mean the site isn't UK based and they aren't drop-shipping. If they are UK based, trading standards might help, if they aren't and they're a scam site, if they act they can get nominet to take the domain off them (although this wouldn't help the OP that much).

Searcher

tripled wrote: »

Doesn't necessarily mean the site isn't UK based and they aren't drop-shipping. If they are UK based, trading standards might help, if they aren't and they're a scam site, if they act they can get nominet to take the domain off them (although this wouldn't help the OP that much).

They are based in China


Domain name:
ukeyboard.co.uk

Registrant:
david luo

Registrant type:
UK Individual

Registrant's address:
GuanLan Baoan
GuangDong
Shenzhen
518110
China

hairy_g

Advice here: http://www.nominet.org.uk/disputes/legalinfo/objecting/

Antispam

Another poster asking for help and never comes back

Equaliser123

hairy_g wrote: »

Advice here: http://www.nominet.org.uk/disputes/legalinfo/objecting/

That relates to the domain name and doesn't really help the OP.