Contact from the ombudsman..

mitzy1981

I was charged far too much by my bank and have since filled out forms and sent them to the financial ombudsman.. please can anyone tell me if i should be getting a letter from them to say they have recieved my information or if i wll only hear if and when the bank decides to give me my money back or if they wont, i emailed the ombudsman about this but they never replied!

dmg24

How were you charged too much? Did you complain to your bank first?

savemoney

Your first port of call is to your bank

mitzy1981

I was charged when going over my overdraft. I firstly contacted my bank, they said i wouldn be able to get any of my money back, so after reading information on this site i decided to contact the ombudsman and they sent me the relavent forms to fill in for claiming my money back, i filled these in in march and sent them off to the ombudsman. I just want to know if anyone has ever got a letter to say 'we have your forms and we are looking into your case....' or i just have to wait and see.

dunstonh

You are probably in the queue of cases that the FOS are rejecting now because they have no remit to tell the banks to refund charges unless you are in financial hardship or the charges have not been applied correctly.

mitzy1981

oh thanks for everyones help.. its not looking good for me then xx

natweststaffmember

mitzy1981 wrote: »

oh thanks for everyones help.. its not looking good for me then xx

This is what Lord Phillips stated in the Supreme Court which is what everyone is saying is the case that the banks won.

"80. It seems to me that this reasoning is relevant not to the question of whether the
Relevant Charges form part of the price or remuneration for the package of services
provided but to whether the method of pricing is fair. It may be open to question whether it is fair to subsidise some customers by levies on others who experience contingencies that they did not foresee when entering into their contracts. If it is not it may then be open to question whether the Relevant Terms fall within Regulation 5(1). These questions do not, however, bear on the question of whether the Relevant Charges form part of the price or remuneration that is paid in exchange for the services provided to the holder of a current account. In agreement with Lord Walker, and for the additional reasons that he gives, I am not persuaded by the Court of Appeal’s reasons for excluding the Relevant Charges from the “price or remuneration” in Regulation 6(2)."

You cannot challenge price/level but you can challenge fairness.