Repayment plans - if they are wrong do I have to pay more?

missynod

Hi All,

Wonder if any of you can give me some advice....

I made a repayment plan with a catalogue recently to clear the balance on my account, this was worked out and i was given an amount to pay back for 9 months which i have been doing for the last 4 months, however recently they sent me a statement which showed interest was still being applied and what i was paying would not clear my balance.

Any way the long and short of it is that i was misinformed by the person i spoke to, they had calculated the amounts wrong, I did question it at the time, the company have rung me today admitting it was at fault and that i had been misinformed, however they are now asking me to pay another £350 and they will write off the £200 that leaves on the balance. They have however now frozen the interest and cleared that from the balance.

I am a reasonable person and said i did not mind paying an extra £175 to split the difference but they have said that £350 is the best they can do, do i have to agree to this??? It was not my error in the first place but i dont quite know where i stand with it being a payment arrangement!

Any advice gratefully received.

Thank you

Donna

wealdroam

missynod wrote: »

It was not my error in the first place but i dont quite know where i stand with it being a payment arrangement!

I am sorry but who's error was it that got you in debt in the first place?

If they are prepared to write off even a small proportion of the debt, then surely that is a good thing.

Yes, negotiate... but they appear to hold the strongest hand.

missynod

Thanks for the reply Wealdroam.

Well obviously it was mine in the first place :-) i just meant the error with the payment plan :-)

Thanks for the advise, like you say some is better than none at the end of the day.