Asda/Walmart online clothing

dartmoorlass

Just passing on my experience of using the Asda clothing website. I bought 3 school shirts for my daughter, which were delivered on time, but they had enclosed one shirt that was the wrong size. I called the number on the delivery ticket and was put through to a call centre based in South Africa. They gave me a freepost address and told me to get proof of postage, promising me that they would either refund the cost of the shirt or supply me with one in the correct sizing, which is what I opted for. Two weeks later I'd heard nothing and contacted South Africa again. They told me that they hadn't received it according to their records and when I read out the proof of postage details that I had, the woman I was dealing with said that it made no difference as it still registered on their system as not received. Frustrated by dealing with the foreign call centre for over 20 minutes, I traced the Head Office in the UK and was put through to their Customer Service department. Having gone through my case, the girl told me that they didn't deal with customers and I would have to go back to the South African call centre. I then said that as a customer I would like to formally make a complaint, to which she replied (and I almost laughed out loud at this point), "I'm sorry Madam, but we don't deal with complaints from customers, you'll have to call the South African centre." When I asked her what it was she actually did, she replied that she was in the customer service department.

I never received a refund and gave up, as the calls I made cost me more than the school shirt item to begin with. It seems to me that these big businesses have made the executive decision to put in place hurdles for the customer to jump over when asking for refunds and are designed to wear down the customer into giving up. All in all, a very bad experience and I won't be using their online service again.

sookipeaspud

Interesting. It is usual for companies to put obstacles in a customers path, eventually the customer just gives up.

Reading your post it seems that you have brought these items for your daughters school and one of the items was the incorrect size. you have then tried to rectify this but have had problems with Asda.

Perhaps another outlet for your daughters clothing would be a better option.

jazabelle

sookipeaspud wrote: »

Interesting. It is usual for companies to put obstacles in a customers path, eventually the customer just gives up.

Reading your post it seems that you have brought these items for your daughters school and one of the items was the incorrect size. you have then tried to rectify this but have had problems with Asda.

Perhaps another outlet for your daughters clothing would be a better option.

Is this post a joke? Do you normally go around summarising every post and then give awesome advice like 'just go somewhere else'? How will that help her get her money back?

Amistoso_2

sookipeaspud wrote: »

Interesting. It is usual for companies to put obstacles in a customers path, eventually the customer just gives up.

Reading your post it seems that you have brought these items for your daughters school and one of the items was the incorrect size. you have then tried to rectify this but have had problems with Asda.

Perhaps another outlet for your daughters clothing would be a better option.

No, she BOUGHT the item not BROUGHT it!!!
and the OP has already said she won't be using them again, why have you just reiterated what the woman said in the first place?!?

I've had exactly the same problem OP, and eventualy got a refund but nearly died of shock when I got my phone bill!!!! :mad: