Direct Line - Spivs?

Froggitt

!!!!!!_Van_Dyke wrote: »

In all likiehood the system that sent the letters did not. Yes your wife may not have renewed but the indicator to send the letter was probably still present.

Exactly. Presumably they have a duty of care to maintain accurate information about their customers, which they seem not to be doing.

PJBECKETT_2

I was in the same situation / got the same answers - The only problem with loophole exploitation with insurance companies is that they hold all the cards - you only really need them, when you NEED THEM (accident!) - at this time you don't want them to be going over your policy with the intention of finding a 'get-out' (e.g. inaccuarate info)- This is how the advisor explained it to me, and having had one complete write-off claim that went smoothly with them recently I didn't think the £14 saving was worth the risk. Chicken? yes, but a fully insured one....

crackerberry

Froggitt wrote: »

I was going by the renewal email, which quotes a number with some details ie

Cover level: Comprehensive- Drivers: Insured and spouse- No claims discount: 9 years or more - Protected no claims discount: Yes- Voluntary excess: £225- Guaranteed hire car: No- Legal protection: No- Breakdown cover: No

No mention of receiving the multi-car discount.

Its still the fact that they quoted me a premium that they knew they would not have to honour that annoys me - its a bit like credit card companies are banned from quoting an interest rate unless they give it to two thirds of the people who take the card.....except DL seem to be able to get away with it.

After three years with Directline I've just cancelled with them today. Even when I found a cheaper quote elsewhere to barter with they wouldn't reduce my renewal quote this year.

Try Axa - thats who I've gone for this time. My DL quote was £435. Like for like (except with Axa the excess was £50 more) Axa's quote was £380. The AA came out cheaper than DL too.