M&s 5*

tigertiger_3

Hello, having purchased some food items in M&S yesterday, getting them out of the car I found one of the milk cartons had leaked..all over my bread and a bit on the seat of the car........so rang them up and not only did they offer to replace the milk they told me to get my car valeted and they would refund me next time at the store!! Thought that was great ( seeing that my car could do with a good clean!)

Well done M&S

Ps Didnt even question my ruined bread items as thought the offer more than satisfactory.