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BT recent calls?

ExTra_2
ExTra_2 Posts: 97 Forumite
in Phones & TV
Can anyone remind me how to view my recent calls on BT.com? I see the recent usage with how much extra money I have spent on calls, but not the actual number I have called or how many calls I have made? I just need to check that I have made 10 calls in the past month so the snaky BT won't charge me the extra £6.5 because the cut off dates were so unclear.

And can someone also remind me that calling 0800 numbers including those self talking ones are counted as actual calls too.

Thanks a lot.

Comments

  • jessmist
    jessmist Posts: 717 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Just click on view your recent usage just under the amount.Then the page should reload and list all your recent calls
  • ExTra_2
    ExTra_2 Posts: 97 Forumite
    jessmist wrote: »
    Just click on view your recent usage just under the amount.Then the page should reload and list all your recent calls

    No it doesn't, I tried reloading the page a couple of time as well, it said the cut off date is 2 April and I am sure I have made a few calls the past week...
  • ACDeag
    ACDeag Posts: 742 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    ExTra wrote: »
    No it doesn't, I tried reloading the page a couple of time as well, it said the cut off date is 2 April and I am sure I have made a few calls the past week...

    It is always 1-2 days behind.
  • utilitybroker
    utilitybroker Posts: 2,207 Forumite
    edited 4 April 2010 at 9:22AM
    If i recall correctly freephone calls are not allowable towards your ten a month.

    But calling 020 7043 1320 (Speaking Clock) from your inclusive minutes is.
  • jessmist
    jessmist Posts: 717 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I had a similar problem a few weeks ago and it was a fault on the bt website.
  • System
    System Posts: 178,185 Community Admin
    10,000 Posts Photogenic Name Dropper
    Ours is currently claiming to show all calls since February, but in fact starting 30 March. There is however a warning message: "We are currently experiencing a problem which means that for some Customers we are unable to show the latest call information. This is being dealt with as a priority and will be fixed as soon as possible. We apologise for any inconvenience this may cause you."
  • ExTra_2
    ExTra_2 Posts: 97 Forumite
    HI all,

    Thanks for all your replies, I tried again today and all is in order now, it was a problem on the BY website then. I have the recent usage and calls listed on the same page and yeah, I am not sure if the 0800s are included as none is listed on my account but I don't remember if I actually made any...

    Thanks
  • JustPassingBy
    JustPassingBy Posts: 710 Forumite
    ExTra wrote: »
    I am not sure if the 0800s are included as none is listed on my account but I don't remember if I actually made any...

    0800 numbers are not chargeable - which is why they do not appear on your recent calls list or on your bill. They are also not classed as inclusive.
This discussion has been closed.
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