Switching from HomeCall to Primus

mark-h_6

Hi

I would like to switch from HomeCall to Primus. If I go through U-Switch, will they cancel homecall and sign up for primus?

Or will i have to write to HomeCall and wait 30 days to be disconnected from them and then sign up for primus?

Hope you can help

Heinz

IIRC, Homecall is a WLR provder (i.e. you have agreed to them providing your line and you no longer pay line rental to BT).

If so, you cannot change to a CPS provider like Primus without first switching your line rental back to BT. Uswitch don't offer that.

You could change back yourself and, when that's done, then go via Uswitch to change to Primus.

mark-h_6

HI - my line rental is with BT option 1 and calls only with Homecall

Heinz

mark-h wrote:

HI - my line rental is with BT option 1 and calls only with Homecall

In that case, if you select Primus via Uswitch, they will place the order with Primus (so they get their commission) and Homecall will automatically be notified that you're moving on.

You should then get a 'sorry you're leaving' letter from Homecall and a 'welcome to Primus' letter from Primus and Primus will tell you when the change will take place.

mark-h_6

awesome - thanks very much! I was just worried that homecall wouldnt cancel unless they had a written letter from myself. I have been with them for over 12 months so there should be no probs cancelling

There is no minimum term with Primus do you know?

Thanks alot for your help

Heinz

mark-h wrote:

There is no minimum term with Primus do you know?

No, there's no minimum term but, if you're now into mixing and matching (e.g. Primus for free E&W UK 01/02 calls, 1899 for weekday daytime UK 01/02 calls, 18185 for calls to mobiles and peak 0870 calls etc.) you shouldn't need to change again.