Who Are RMA?

isgman

MBNA Never Listen...Thay have to be the Pits..
http://forums.moneysavingexpert.com/showthread.html?t=146453

spinningtop_3

Thanks for your replies. I also have an MBNA credit card as well as the Abbey/MBNA, but they were quite reasonable when I spoke to them and offered to suspend all late/overlimit charges for 3 months while I sort it out with CCCS. Maybe it just depends on who you speak to and what mood they're in?

Let_Robinson_Sing

spinningtop wrote:

Thanks for your replies. I also have an MBNA credit card as well as the Abbey/MBNA, but they were quite reasonable when I spoke to them and offered to suspend all late/overlimit charges for 3 months while I sort it out with CCCS. Maybe it just depends on who you speak to and what mood they're in?

very true, you find the women are the most moodiest (no offence but its true) us men just need a bit of sweet talking

Jaxartus

RMA / NCO have a registered national / lo call rate number of 01772 765 000 listed.

I have also noticed they send out 1 letter, closely followed by another and then demand to show up at your home without prior agreement. They rarely answer phones and it is impossible to leave messages for them either.

These tactics are used to scare you into paying.

I have been trying to contact them on the number they provide but have been on hold each time and then disconnected. I plan on trying their registered number - see if that gets me anywhere.

As they work on behalf of MBNA - you'd have assumed that MBNA would contact you first, don't hold your breath. Even if you pay MBNA - RMA will still chase you.

RMA are jackals tearing at the soft under belly of our society and use any and all means (legal or otherwise) to get the money they say you owe.

I'll keep you posted.

NatashaP

MBNA harrassed me to the point I was in hospital (pregnant at the time)...when they were politely told to take a step back they basically said they didn't give a stuff about mine or my baby's wellbeing as they "didn't need this.." As in, they didn't need the 'stress' of not getting the amount of money they were asking for.

They threatened court action so many times. I just kept telling them to go ahead and take me to court..in the end they agreed to MY terms of what I could afford to pay them.

They are bullies.

THE_LONE_RANGER_4

i remember these lot when i was in a debt crisis and an employee they phoned me at work and home up to 17 times a day the usuall rudeness as to be expected from these poor souls , any way they were collecting for barclays i complained to barclay card via email 10 times a day for 2 weeks and the calls stopped and im happy to say barclays actually wrote to me and wrote the whole £766 off , mind you i did say they had drove me to the brink of suicide naughty i no but any thing to survive is my motto .

NatashaP

THE_LONE_RANGER wrote: »

i remember these lot when i was in a debt crisis and an employee they phoned me at work and home up to 17 times a day the usuall rudeness as to be expected from these poor souls , any way they were collecting for barclays i complained to barclay card via email 10 times a day for 2 weeks and the calls stopped and im happy to say barclays actually wrote to me and wrote the whole £766 off , mind you i did say they had drove me to the brink of suicide naughty i no but any thing to survive is my motto .

Blimey that was nice of Barclays. :A

17 times a day though...thats enough to send anyone mad! :mad:

THE_LONE_RANGER_4

we counted one day in total we has 31 calls our total debt was to quite a few people but totalled £17-18k god knows what they must be like to the ones who owe 4 times that much. any all old new now but you have to question why people would want to do such a job?,in all my jobs and now selfemployed i have been decent to people i do not no how some one can lower themselves to talk and treat people like that , it cant be for the money it must be in there nature .

Jaxartus

JaxartusRMA / NCO have a registered national / lo call rate number of 01772 765 000 listed.

I have also noticed they send out 1 letter, closely followed by another and then demand to show up at your home without prior agreement. They rarely answer phones and it is impossible to leave messages for them either.

These tactics are used to scare you into paying.

I have been trying to contact them on the number they provide but have been on hold each time and then disconnected. I plan on trying their registered number - see if that gets me anywhere.

As they work on behalf of MBNA - you'd have assumed that MBNA would contact you first, don't hold your breath. Even if you pay MBNA - RMA will still chase you.

RMA are jackals tearing at the soft under belly of our society and use any and all means (legal or otherwise) to get the money they say you owe.

I'll keep you posted.04-08-2006 2:53 PM



After attempting to contact them for several day, I finally used their landline number. I was constantly placed on hold.

Eventually when my call was answered, a rude little idiot called "John" told me that I would just have to wait like everyone else and he didn't care how long I had been waiting twasn't him that owed the money. Cheeky lil so and so. It was only for £44 aswell!!!

Finally I demanded to speak to his manager and no he couldn't put me on hold. His manager was more agreeable and apologised for the delay but said he was unable to deal with my request as the debt depatment was another department entirely and "worked by their own rules".

I threatened to report them to the FSA and Trading Standards due to the way they operate their company and the tactics they employ in addition to their lack of customer services I would also lodge criminal proceedings against them for harrassment and stress caused which would also open the door to me claiming compensation from the company directly.

He assured me I would get a call back in 5 minutes and he was right I did.....amazing how thier tone changed.....still lodging complaints anyway as they shouldn't get away with it!

RAS

Well done.

They are breaking OFT Guidelines anyway, so go for them.