Wrong product discription

devvin

Hi there!

In December I purchased an amplifier from an online dealer.
The power of the amplifier was listed as "400 watts RMS per channel" on the website, and when I received this product it I assumed it worked at the power that it said it did, until earlier this year, when I realised that the actual power of the amp was only 200 watts rms per channel. (It has a 400 watt max, but is definatley wrongly listed on the website).

Basically I've been sold an amplifier that is only half as powerful as it claims on the website (and I know all my audio tech, they haven't tried to use max figures instead of RMS to skew the figures, I think that they've made a mistake themselves)

At the time, I thought this was my mistake, until just recently, when I realised it is the website that has listed the product wrongly. Considering I've had the product for a number of months now and used it on several occasions, what can I do with regards to my consumer rights?

thanks guys!

KeithP

You've had the product for a number of months now and used it on several occasions, so you are happy with the product, aren't you?

I think you paid a price, which you thought fair at the time, for a product that has performed to your expectations.

How have you recently found out it is only half as powerful as you thought?

Would a product twice as powerful be too loud for your environment? You haven't said that your current product is underpowered.

Btw... welcome to the forums. :beer:

pingupenguin

i don't know much on this subject but i doubt you do much as you'v had it so long and could have contested earlier (i know you just noticed) and would have had something to contest. if your not happy with it sell it i'd sell it on or if you are happy see it as a lesson to note next time

cheers

devvin

After using the unit a couple of times, I'd been expecting a little more out of it, and that was when I examined the unit and found out that it had been less powerful than I thought, and at that point I assumed it had been me who was mistaken when I read the product description.

I only found out that it was wrongly advertised on the website earlier today, and I do feel somewhat hard done by.

In this case would the Sale and Supply of Goods to Consumers Regulations (2002) be useful?

mikey72

If it was wrongly supplied you should be able to exchange it for the correct one, or for a refund.

4743hudsonj

ITs arguable that for the nature of the issue (i sell car audio so i know the confusion some retailers have) and how you have used it, you are still within your rights under the sale of goods act to fully "reject" the goods for a full refund.

Consumer direct is where you need to go for more info and templates. but i suspect your in for a fight and may have to go to small claims to prove this rejection is within reasonable time (which i personally think it is due to the nature of product/ usage and your actions).

Contact the company asap politely explaining the problem. they may well offer a full refund.